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simonf1973
Posts: 1 Newbie
I Have Literally Been Robbed By EE: Two weeks ago I applied on EE's website for their 4G Sim Only Mobile Broadband 20GB deal for £62 per month on a rolling 30 day contract.
It's important to remember that this is specifically the only product I applied for.
I completed all of my details including employment, previous address and bank details.
I received an onscreen message and an email stating that my application had been referred and that I should telephone them to complete the application.
When I called I was told that EE's credit department wouldn't allow me to have the 20GB product but would allow me the 8GB per month contract.
I said quite clearly that I didn't want this and that if they couldn't provide me with the package that I had actually applied for, then I would carry on as a Pay as you go customer.
That was the end of that - Or so I thought.
A few days ago an EE SIM card arrived in the post along with an invoice.
The invoice is for an 8GB per month rolling monthly contract.
I never applied for this contract and I also specifically told EE that I didn't want it or anything else from them when I was offered it.
They have also taken from my bank account two "Deposit for service" charges totalling £250.
I have NEVER been told that this was what they intended at ANY point either on their website or on the telephone or in any communications with them.
I never asked them for or applied for this contract, and I specifically told them I didn't want it or anything else from them at the point they told me they weren't able to provide me with what I applied for.
Signing me into a contract I specifically told them I didn't want is I believe a criminally fraudulent misuse of my data punishable amongst other things under the Data Protection Act.
The taking of £250 from my bank account without my knowledge or permission, and in fact directly against my instructions is nothing more than theft.
I have no doubt that the money will be returned when I report this matter to them. "Calls are recorded" after all, and my instructions were very clear.
However repaying me the money and cancelling the contract doesn't change the fact that EE have committed various crimes and broken various laws.
It also doesn't change the fact that they have added a credit account to my credit file that I neither asked for nor wanted and that will in turn affect my credit rating, and cost me time trying to communicate with EE to get it removed from my credit file.
They have shown themselves to be inept, without care, deeply unprofessional and criminal in their behaviour.
Anything I can do about this?
It's important to remember that this is specifically the only product I applied for.
I completed all of my details including employment, previous address and bank details.
I received an onscreen message and an email stating that my application had been referred and that I should telephone them to complete the application.
When I called I was told that EE's credit department wouldn't allow me to have the 20GB product but would allow me the 8GB per month contract.
I said quite clearly that I didn't want this and that if they couldn't provide me with the package that I had actually applied for, then I would carry on as a Pay as you go customer.
That was the end of that - Or so I thought.
A few days ago an EE SIM card arrived in the post along with an invoice.
The invoice is for an 8GB per month rolling monthly contract.
I never applied for this contract and I also specifically told EE that I didn't want it or anything else from them when I was offered it.
They have also taken from my bank account two "Deposit for service" charges totalling £250.
I have NEVER been told that this was what they intended at ANY point either on their website or on the telephone or in any communications with them.
I never asked them for or applied for this contract, and I specifically told them I didn't want it or anything else from them at the point they told me they weren't able to provide me with what I applied for.
Signing me into a contract I specifically told them I didn't want is I believe a criminally fraudulent misuse of my data punishable amongst other things under the Data Protection Act.
The taking of £250 from my bank account without my knowledge or permission, and in fact directly against my instructions is nothing more than theft.
I have no doubt that the money will be returned when I report this matter to them. "Calls are recorded" after all, and my instructions were very clear.
However repaying me the money and cancelling the contract doesn't change the fact that EE have committed various crimes and broken various laws.
It also doesn't change the fact that they have added a credit account to my credit file that I neither asked for nor wanted and that will in turn affect my credit rating, and cost me time trying to communicate with EE to get it removed from my credit file.
They have shown themselves to be inept, without care, deeply unprofessional and criminal in their behaviour.
Anything I can do about this?
0
Comments
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They made a mistake and they will rectify it.simonf1973 wrote: »However repaying me the money and cancelling the contract doesn't change the fact that EE have committed various crimes and broken various laws.
It's not going to affect your credit history than a couple of insurance quotes would have.0 -
If you don't want to pay for any out-of-bundle charges in arrears (whereby EE gives you interest-free credit for up to a month), then you should be on prepaid/PAYG. It is reasonable for any large business to report credit facilities to credit reference agencies. Why did you sign up to this contract if you didn't want to receive this obvious credit facility from EE?simonf1973 wrote: »It also doesn't change the fact that they have added a credit account to my credit file that I neither asked for nor wanted and that will in turn affect my credit rating, and cost me time trying to communicate with EE to get it removed from my credit file.0 -
If you don't want to pay for any out-of-bundle charges in arrears (whereby EE gives you interest-free credit for up to a month), then you should be on prepaid/PAYG. It is reasonable for any large business to report credit facilities to credit reference agencies. Why did you sign up to this contract if you didn't want to receive this obvious credit facility from EE?
I think the OP was quite clear when he said that he applied for the 20gb contract and when he was told they would only offer 8 he said no to 8gb and therefore no to any contract.
If I were the OP I'd be straight onto EE's complaints code of practice for who to contact - in writing with very specific requests and dates for resolving the sorry affair.0 -
It's not going to affect your credit history than a couple of insurance quotes would have.
Insurance quotes are light-touch identity searches that other credit providers can't see. This sounds like a credit application has been recorded. If they undo it then it might not be a problem, if they keep it as applied & cancelled, or applied & paid off then it will have more of an impact.0
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