Samsung Galaxy Note tablet - not working

roadsidetree

Hi,

I bought Samsung galaxy note 16GB 10.1 inch from Tesco direct for last christmas.

this always used to work fine. but since last week, the battery is not charging. Even after I left it charging for almost half a day, battery doesn't get charged.

additionally I have difficulty even turning the tablet on. After much difficulty when i managed to turn it on once, it quickly shut down complaining about the battery :sad:

any help on resolving this issue would be greatly appreciated.

JJ_Egan

Try different cable try different charger .
Fails then you probably need a new battery .
Dirty Connection port ???


No idea on cost to replace the battery as this is the first i have seen .

It is not usually covered by warranty but you should check with the vendor .


Self fit can be done but it requires dismantling the unit .

http://www.ifixit.com/Teardown/Samsung+Galaxy+Note+10.1+Teardown/10144

roadsidetree

thanks.

after much pushing and prodding oh finally looking into this. currently trying fix mentioned by Suzie KJ in here http://forums.androidcentral.com/samsung-galaxy-note-10-1/244926-battery-issue-samsung-galaxy-note-10-1-a.html

will post an update here. fingers crossed!

TheOneSteeltips

should still be under warranty if bought last xmas

roadsidetree

TheOneSteeltips, that is a good point. somehow didn't think of that at all.

if this approach doesn't work, will get in touch with samsung.

JJ_Egan

Battery excluded usually from 12 month warranty .
It could be many things wrong but OP suggests no charge in the battery .
Will it turn on with the charging cable plugged in ??

Its the vendor under SOGA Samsung additional warranty is a limited warranty not under SOGA unless you bought from Samsung .

TheOneSteeltips

looks like you may be right could just have a 6 month warranty on the battery like there phones have.
worth a try i think though plead ignorance. you never know!!

just an fyi there was an update 4.1 or something that was reported giving trouble
systems crashing and so on don't know if it was causing the battery not to charge
but may be worth having a look at if you updated!!

note back to factory settings
http://www.knowyourmobile.com/samsung/galaxy-note/15595/guide-how-reset-samsung-galaxy-note-back-factory-settings

Tinks74

roadsidetree - My Note 10.1 is doing exactly the same thing, same age too bought as a gift last christmas.

I am intrigued by the potential update issue as there was a software update installed recently too.

Just need to turn it on long enough to investigate.

TheOneSteeltips

have a look on the android forum below
looks like they are going to skip the 4.2 update and go to 4.3
as well they are still recommending the factory reset
as far as i can tell the reset does not affect the installed update just clears
everything out!!

http://forums.androidcentral.com/samsung-galaxy-s4/298099-battery-draining-issue-after-4-2-2-update.html

some are saying a factory reset may sort it !! :beer:

Tinks74

Am trying the factory reset, will see how it goes.

forgotmyname

Updates with a dicky battery.. NEVER EVER do that.

Only ever update with a fully charged battery and ideally plugged in also.