Is there a point in writing descriptions?

This_Year

sgh1976 wrote: »

We still get issues with an item that has the size in the title and people being surprised at the size when they get it.

I had a feedback last week - "smaller than I thought"

Item in photo against a ruler. Oh well.

campdave

This_Year wrote: »

I had a feedback last week - "smaller than I thought"

Item in photo against a ruler. Oh well.

If the dimensions are listed in the title/description, any feedback like this is removable by CS.

RFW

This_Year wrote: »

I had a feedback last week - "smaller than I thought"

Item in photo against a ruler. Oh well.

I get that a lot, I did respond to one irate customer if they thought it would grow in the post? I also get "looked bigger in the picture", again with measurements in title and description.

This_Year

campdave wrote: »

If the dimensions are listed in the title/description, any feedback like this is removable by CS.

Thanks, will try that!

Size mentioned in title, description and shown in photo.

carmel11

I was told by a business seller who bought off me(who gave me a false positive) that buyers don't have time to read the descriptions.

Tenyearstogo

I once sold a bundle of five t shirts. They were approximately the same sizes but some were a mixture of 12/14/16 as shop sizes varies.

Full measurements as well as the sizes were in the description. I just said various sizes in the title.

Buyer complained as they were all too small. She was a size 18 and thought that 'various' would be ok.

StumpyPumpy

I'm all in favour of no descriptions, and also out of focus, single pictures, oh and bad choice in category too.

My most profitable purchases have all fitted 2 or more of the above. Recently turned a £5.99 (inc postage) item into £75 (plus postage) simply by taking a couple of photos and writing a description then relisting the same week as I received it.

The more bad listings the better as far as I am concerned.

SP

likelyfran

RFW wrote: »

With lots of buyers using mobiles to purchase and a general inclination to not read descriptions, is it even worth bothering?

I have some listings on fixed price with best offer. Within the first three lines of the description I mention that best offers will be considered on 2 or more lots only. Not one offer (in almost 200) has been for more than one item.

Another auction listing that has gone up states the auction will run and to not ask for fixed price. I've had 3 offers in 24 hours. Incidentally if you are sending an unsolicited offer to someone, how about being polite?

I don't have long descriptions, just the pertinent points. I don't have long customer service messages that some sellers do. I even had one listing that contained a pretty bad error on my part (would have meant me selling double the listing for the same price), I sold over a dozen and no one noticed before I did.

I'm told that when the new Ebay search, Cassini, comes in in the new year that descriptions will form a part of search (without having to click for it).

I just wonder if I put some random nonsense unrelated to the item in a description if anyone would actually notice.

So do we just expect buyers will have to refund so reading descriptions doesn't matter? Are we just too lazy to click or scroll?

Of course it is.
It's good selling, good manners and the right thing to do.
Plus, it gives you protection if you describe fully and honestly.
Just because Ebay abounds with thickos, that is not a reason for sellers to do things shoddily/the wrong way.

likelyfran

RFW wrote: »

Mine was "Hi, buy it now". So I did get a hi, but no question mark. I did reply. "Hi, it's an auction".

I struggle with getting these dim and rude messages. I would probably have replied in the same way you have done - it makes me fume though, the lack of effort/manners.

Goldiegirl

Being charitable, maybe some of these messages are from people whose first language isn't English.

But sometimes, when I'm not feeling charitable I've blocked people who seem particularly dim from the way they word questions.