TalkTalk / BT Openreach

Bill_Wiskins

Good evening!

I have run into something of an issue with my new TalkTalk broadband package. I was tempted by the cheap broadband only deal and convinced by the free installation of a BT line. This was several weeks ago and I was told that I would have to wait a little more than three weeks for the installation, which was inconvenient, but not incredibly unreasonable, I thought.

Well, the installation date was last Thursday and the engineer came on time and fitted what needed to be fitted. He mentioned, when he was done, that he had worked in the building before (flat block) and that he knew that there was a known fault somewhere in the building's BT Openreach system. He didn't elaborate, but said that the net connection would most likely not be working on that day, and it was more likely to be up and running the day after. Sure, I'd waited three weeks, what's another night?
Of course there was nothkng the next day, and nothing the day after. Router was working and could be connected to, everything plugged in correctly but no connection. I called TalkTalk who were helpful but could only tell me that there was an 'implementation fault' and that it was related to Openreach. There may be an update on Monday, they said.
I called them on that day and after struggling to be understood was told that I'd need another visit from an engineer. The next available slot? December 3rd.

I don't think that seven weeks is a sensible time to wait for a thing given that the fault was obviously known about previously. I also really do need to get back online soon-customers waiting and thrre is only so much I can do on mobile data and Internet cafes. The wifi connection I was borrowing from next door (with permission! ) is no longer connecting (they don't seem too fussed about having this problem seen to. I think I used it more than they did) and the BT wifi hotspot on the building has also failed (part way through an extortionately priced session - now connects to the network but not to the net) and I don't know what to do next. Is there any way to speed up the process?

Sorry to ramble. Any help or theories greatly appreciated, and any spelling mistakes can be blamed on my phone. This has taken half an hour to write...

Cheers

brewerdave

Presumably you have just taken out a "home" contract not a business one?? If so, then you are totally at the mercy of BT Openreach -no SLA with a home product.

Bill_Wiskins

Thanks for the reply. No, just a domestic account - I guess there's nothing that I can do, then. Cheers anyway!

macman

You can certainly ask TT for a credit for the downtime, which will be given, possibly with a small discretionary payment as ell.