We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Cashback claim from Royal Mail
Sorry for the funny title but I thought this thread was the best place to put it.
My problem - I sent my final 6 months cashback claim to TMO on 16/5/07 by Special Delivery to guaranteed to arrive by 21/05/07. This was well within the 28 days of my 12th month invoices (invoices dated 11th May). I tracked my item with Royal Mail and it said out for delivery so all good and dandy. I hadn't heard from TMO to confirm receipt of invoices, but they are very slow now. I rang to be told it takes upto 28 days for them to be logged on the system. I emailed last week to be told that they have not been logged yet but they are only just getting around to doing them.
I tracked my item once again on Royal Mail and the message is the same - item left the delivery office this morning:eek: . I rang Royal mail last friday and the CS lady told me it looks like it's been lost but she will find out and get back to me sometime today.
My question is if RM have not delivered in time how do I claim from them? Is it consequential loss or just loss. The cashbacks (there are 2 of them) are worth £360.
My problem - I sent my final 6 months cashback claim to TMO on 16/5/07 by Special Delivery to guaranteed to arrive by 21/05/07. This was well within the 28 days of my 12th month invoices (invoices dated 11th May). I tracked my item with Royal Mail and it said out for delivery so all good and dandy. I hadn't heard from TMO to confirm receipt of invoices, but they are very slow now. I rang to be told it takes upto 28 days for them to be logged on the system. I emailed last week to be told that they have not been logged yet but they are only just getting around to doing them.
I tracked my item once again on Royal Mail and the message is the same - item left the delivery office this morning:eek: . I rang Royal mail last friday and the CS lady told me it looks like it's been lost but she will find out and get back to me sometime today.
My question is if RM have not delivered in time how do I claim from them? Is it consequential loss or just loss. The cashbacks (there are 2 of them) are worth £360.
~Laugh and the world laughs with you, weep and you weep alone.~:)
0
Comments
-
If you had conseqential loss, then you should be ok to claim for the loss etc...
If however you didnt use conseqential then royal mail will only pay for the value of the paper inside!! ie next to nothing.
Remember standard special delivery doesnt include conseqential loss.ummm...0 -
Isn't SD already have consequential loss???
I think it does and if so should be no problem.0 -
According to my local postmaster it does upto £500 for no extra fee and above this you can choose to pay for £1000 or £2500 cover. ~Laugh and the world laughs with you, weep and you weep alone.~:)
0
-
does not include consequential loss. it has to be paid for extra0
-
Just had a call from Royal Mail. My letter was delivered and signed for on the 21st May. That means I get my cashback :T - it's just TMO which is slow.
I asked the lady about SD and sending documents etc. She said "mmh I'm not sure as we've changed it recently". She went away for a few minutes and came back and said "my colleague thinks you are covered but she isn't sure". Blooming helpful. ~Laugh and the world laughs with you, weep and you weep alone.~:)
0 -
Royal Mail talk about 'compensation' for valuable items using special delivery then go on to quote a further payent required for consequential loss:
http://www.royalmail.com/portal/rm/content1?mediaId=22700554&catId=400026
If you send an item that could be costly if it is lost, damaged or delayed in transit – such as a contract or legal documents - then take advantage of our consequential loss cover of up to £10,000.
I don't think it is partcularly clear though.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards