Timer Belt broken straight after service

Stooby2

I rarely use garages for servicing, but on the occasions I've had to, my garage / dealer has always mentioned if the cambelt was due.

However, seeing as the OP's car was 30k miles past the need for a change, and presumably, had another 30k before the next one, his garage may well have, quite reasonably, assumed it had been done ages ago and didn't mention it.

atrixblue.-MFR-.

A garage has no duty of care to inform the customer of service intervals or major service intervals.

the only duty of care they have it is to ensure the work the are instructed to carry out is done with competence an with safety of customer in mind.

the garage has no reason to check the timing belt, (its actually extra in labor to take off the timing belt cover as there would be no reason to do otherwise).

its the owners responsibility to enure the service schedules are adhered to, by checking what is supposed to be carried out at what year/mileage which ever comes first and have them done.

to suggest the garage has a duty of care and thus a level of responsibility to enure that the customer is informed and because they didn't inform the customer are part responsible for the cost in offering a reduction is stupidly wrong.

I doubt were talking a dealership (which is now chevvy any ways as deawoo was taken over by GM) who carried out this work, and even then they can only do as instructed to do and only as etiquette not duty of care inform the OP what is needed to be performed at that time.

strip for parts to be sold on fleabay gumtree and FB and have the scrappy collect it.

fivetide

1886 wrote: »

I'm a service advisor and when a vehicle comes in which is close to needing a cambelt change we let the customer know, we have a duty of care.

Sounds like a nice way of saying "we try to upsell a more expensive job".

I appreciate what you are saying but there is no duty of care, it's simply good business practise for the garage - assuming the belt really does need replacing.