I brought a laptop online but didnt recieve the battery

Zandoni

fozmcfc wrote: »

I bought a laptop from Lidl, about 7 years ago now. I went out for the remainder of the day and when I got home and tried to set it up, the battery was missing.

I went back the next day and sure enough they came out with a white box, with the battery, the charging cable and other bits and pieces. They apologised and said, this box, doesn't come inside the laptop box and you should have been given it with the laptop.

As for the OP problem, I would expect Very to send out the battery and or accept it back, under DSR, without any issue.

I have a Very account and never had an issue with them, ordered, delivered next day, without fail and products worked. Decent BNPL and the price of some items, are comparable and they do occasionally appear on hotukdeals for instance.

So like with many threads here, one persons experience doesn't mean that everybody should avoid using them, as some have suggested. I would imagine they have many more satisfied customers, then non satisfied ones.

Oh and no I don't work for Very, or in that industry at all.

Certainly not usual practice now.

Very.co.uk_company_representative

Hi StudentCaptain,

We're sorry to hear you've had problems with returning this item however your opening post is confusing.

If the laptop arrived with no battery we would have been able to arrange a return as soon as you called to notify us and wouldn't expect anybody to try and use any product if it was missing such a key component. The fact that you state this has been used and you have stated you are unhappy with the quality a few times on here is confusing as we're unaware how any laptop could be used without a battery. If you could let us know the make and model though we can check this for you.

However; if this has been turned on and used it will be exempt from our returns policy (as will have been advised at point of order) and also distance selling regulations as outlined in the paragraph below:

Exceptions to the right to cancel
Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following contracts:
for the provision of services, if the performance of the contract has begun with the consumer's consent before the end of the cancellation period and the supplier has provided the written confirmation and additional information (including information that the cancellation rights will end as soon as performance of the contract begins);
for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier;
for the supply of goods which by means of their nature cannot be returned (e.g. personalised goods) or are likely to deteriorate or expire rapidly (e.g. dairy products);
for the supply of audio or video recordings or computer software which were unsealed by the consumer;
for the supply of newspapers, periodicals or magazines; or
for gaming, betting or lottery services.

If you would like us to look into this issue further for you please drop us an email to Network@VeryHQ.co.uk along with your account and order details so we can advise further.

Many Thanks

Chris

Very Representative

jacques_chirac

Very.co.uk_company_representative wrote: »

Hi StudentCaptain,

We're sorry to hear you've had problems with returning this item however your opening post is confusing.

If the laptop arrived with no battery we would have been able to arrange a return as soon as you called to notify us and wouldn't expect anybody to try and use any product if it was missing such a key component. The fact that you state this has been used and you have stated you are unhappy with the quality a few times on here is confusing as we're unaware how any laptop could be used without a battery. If you could let us know the make and model though we can check this for you.

However; if this has been turned on and used it will be exempt from our returns policy (as will have been advised at point of order) and also distance selling regulations as outlined in the paragraph below:

Exceptions to the right to cancel
Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following contracts:
for the provision of services, if the performance of the contract has begun with the consumer's consent before the end of the cancellation period and the supplier has provided the written confirmation and additional information (including information that the cancellation rights will end as soon as performance of the contract begins);
for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier;
for the supply of goods which by means of their nature cannot be returned (e.g. personalised goods) or are likely to deteriorate or expire rapidly (e.g. dairy products);
for the supply of audio or video recordings or computer software which were unsealed by the consumer;
for the supply of newspapers, periodicals or magazines; or
for gaming, betting or lottery services.

If you would like us to look into this issue further for you please drop us an email to Network@VeryHQ.co.uk along with your account and order details so we can advise further.

Many Thanks

Chris

Very Representative

You may want to check your understanding Chris. A laptop can be used without the battery when connected to the mains. The exclusion you point to refers to 'computer software ... unsealed by the customer' - a laptop is hardware, not software.

Zandoni

Very.co.uk_company_representative wrote: »

Hi StudentCaptain,

We're sorry to hear you've had problems with returning this item however your opening post is confusing.

If the laptop arrived with no battery we would have been able to arrange a return as soon as you called to notify us and wouldn't expect anybody to try and use any product if it was missing such a key component. The fact that you state this has been used and you have stated you are unhappy with the quality a few times on here is confusing as we're unaware how any laptop could be used without a battery. If you could let us know the make and model though we can check this for you.

However; if this has been turned on and used it will be exempt from our returns policy (as will have been advised at point of order) and also distance selling regulations as outlined in the paragraph below:

Exceptions to the right to cancel
Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following contracts:
for the provision of services, if the performance of the contract has begun with the consumer's consent before the end of the cancellation period and the supplier has provided the written confirmation and additional information (including information that the cancellation rights will end as soon as performance of the contract begins);
for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier;
for the supply of goods which by means of their nature cannot be returned (e.g. personalised goods) or are likely to deteriorate or expire rapidly (e.g. dairy products);
for the supply of audio or video recordings or computer software which were unsealed by the consumer;
for the supply of newspapers, periodicals or magazines; or
for gaming, betting or lottery services.

If you would like us to look into this issue further for you please drop us an email to [EMAIL="Network@VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] along with your account and order details so we can advise further.

Many Thanks

Chris

Very Representative

Most if not all Laptops will work fine without a battery if the power supply is connected to the mains.


It looks like the OP was aware of this and used the laptop thinking that you would send out a battery, as you are not able to do this then surely you will allow a return.

earthstorm

jacques_chirac wrote: »

The exclusion you point to refers to 'computer software ... unsealed by the customer' - a laptop is hardware, not software.

You also need to understand that yes the Laptop is hardware, but it will come with a Operating System (software) and various other software, so by using the laptop it has activated the OS licence and who knows if the OP has activated any of the other software on the laptop.

jacques_chirac

earthstorm wrote: »

You also need to understand that yes the Laptop is hardware, but it will come with a Operating System (software) and various other software, so by using the laptop it has activated the OS licence and who knows if the OP has activated any of the other software on the laptop.

The pre installed software was already 'unsealed' - the customer did not do that. It may be that the OP has used the laptop for more than a brief examination of the goods, we do not have the information to determine either way, but that does not change the fact that the Littlewoods rep has posted a load of nonsense.

molerat

The big problem with most of the DSRs is that it has not been tested in court and until it has there will be big arguments around laptops. The DSRs are supposed to allow you the same rights as you would have in a shop. Would you be allowed to take a laptop out of its box in Argos, maybe, would you be allowed to turn it on, no.

jacques_chirac

molerat wrote: »

The big problem with most of the DSRs is that it has not been tested in court and until it has there will be big arguments around laptops. The DSRs are supposed to allow you the same rights as you would have in a shop. Would you be allowed to take a laptop out of its box in Argos, maybe, would you be allowed to turn it on, no.

Maybe not in Argos, but in PC World and John Lewis I have been able to try out laptops. I do agree with you though, this is a largely untested area, and no one could foresee how a court claim would go

mitchb

Very.co.uk_company_representative wrote: »

we're unaware how any laptop could be used without a battery.

Very Representative

REALLY, lol.

I use mine on a daily basis battery removed and connected to the mains. HTH

brendon

Very.co.uk_company_representative wrote: »

Hi StudentCaptain,

We're sorry to hear you've had problems with returning this item however your opening post is confusing.

If the laptop arrived with no battery we would have been able to arrange a return as soon as you called to notify us and wouldn't expect anybody to try and use any product if it was missing such a key component. The fact that you state this has been used and you have stated you are unhappy with the quality a few times on here is confusing as we're unaware how any laptop could be used without a battery. If you could let us know the make and model though we can check this for you.

However; if this has been turned on and used it will be exempt from our returns policy (as will have been advised at point of order) and also distance selling regulations as outlined in the paragraph below:

Exceptions to the right to cancel
Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following contracts:
for the provision of services, if the performance of the contract has begun with the consumer's consent before the end of the cancellation period and the supplier has provided the written confirmation and additional information (including information that the cancellation rights will end as soon as performance of the contract begins);
for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier;
for the supply of goods which by means of their nature cannot be returned (e.g. personalised goods) or are likely to deteriorate or expire rapidly (e.g. dairy products);
for the supply of audio or video recordings or computer software which were unsealed by the consumer;
for the supply of newspapers, periodicals or magazines; or
for gaming, betting or lottery services.

If you would like us to look into this issue further for you please drop us an email to Network@VeryHQ.co.uk along with your account and order details so we can advise further.

Many Thanks

Chris

Very Representative

Thank you for such a helpful public demonstration of your company's approach to customer service. I'll be making sure I never buy anything from Very.