T mobile charge on vat not mentioned !

pthierry2000

Hello

Could anyone can help me writing a letter to tmobile complaining about the v.a.t charged who was not told when i signed my contract.

I took for me and my partner 2 new contract with t mobile. when i went to the shop I was told of few option on different contract.
I pick up the one more suitable for me and my partner and I clearly asked the woman who sold me the contract if my final bill will be only £54 pounds for boths. She clearly said that what I will paid each month will be £54 only.
Today I got my first bill and realised that on top of my £54, I had to paid a extras £10 . If i was told that in the first place I will had pick up a different contract as my budget is really tight.

Thanks to anyone who could help me with that matter.

Kind regards.

Thierry

Techhead_2

I suspect the ten pounds is something else as your contract would have to include VAT (if you are a consumer).

Have a look at your bill and see what the ten pounds is for. I'm guessing it's the amount on a first bill that covers the few days between the date you take out the contract and the bill date.

pthierry2000

Helloand thank you.
On my bill the Extras are for the vat. It s my first bill one.
Regads

ZhugeEX

What techhead said is correct.

It's not VAT. it's just the first few days added to the first bill. Have a full read through your first bill and you'll understand.

You should have been told about this in store (but then again mobile phone retail staff can't do their jobs properly so i'm not surprised they didn't fill you in)

If my calculations are correct then you will have £54 + either £9 or £10.80. Correct?

pthierry2000

yes it is.
I will read the full contract .
Thanks for your help.

Regards

Thierry

Techhead_2

pthierry2000 wrote: »

yes it is.
I will read the full contract .
Thanks for your help.

Regards

Thierry

It's not the contract you need to read, it's the bill. At the end of the bill you'll see the total and VAT itemised. Before that is the part you need to study, it shows you what you are charged for.

pthierry2000

Hello,

It seem to me that the vat coma after my plan price,
Not too sure.
Please find followed what is on my bill, it might help to understand my problem.
Thank you
Kind regards

Outstanding balance £0.00
Your monthly plan charges £51.56
New charges this month outside plan £5.77
Your new balance £57.33
VAT charged at 20% on £56.89 £11.38
VAT charged at 0% on £0.44
Amount due £68.71

Techhead_2

pthierry2000 wrote: »

Hello,

It seem to me that the vat coma after my plan price,
Not too sure.
Please find followed what is on my bill, it might help to understand my problem.
Thank you
Kind regards

Outstanding balance £0.00
Your monthly plan charges £51.56
New charges this month outside plan £5.77
Your new balance £57.33
VAT charged at 20% on £56.89 £11.38
VAT charged at 0% on £0.44
Amount due £68.71

That's just the summary, you need to look at the breakdown section to see where the £51.56 comes from and what you used outside your plan.

Earthworm

We need to see what timeframes the line rental covers. This is what will backup what Techhead is trying to explain. It is likely you are being charged for 1 month and a few days.

d123

There will be a pro rata addition for a portion of a month + a month on the first bill.