Refused a refund

WTFH

wealdroam wrote: »

Are we wasting our time?

It appears so!

halibut2209

Bit harsh. "taking the legal route" begins with finding out what your legal rights are.

DCFC79

Yes it appears the good advice posted has been a waste of time, would wish people wouldn't waste other peoples time.

Darren07

wealdroam wrote: »

Because a significant amount of 'preparation work' was needed, I suppose it could be argued that the goods offered were customised.

It was not customised. The exact same preparation work would have been required for any buyer.

wealdroam wrote: »

OP, have you supplied your bank with a copy of the email to the seller where you cancelled the order?

Yes I have

wealdroam wrote: »

Having said all that, if the seller does not habitually sell at a distance, then DSRs may not apply.

The seller has a website where you can purchase goods for worldwide delivery and is also a registered business seller on eBay

wealdroam wrote: »

You have mentioned on another thread that you have "gone down the legal route" with this.

Is that so?

Are we wasting our time?

You are not wasting your time, I have been in touch with a lawyer today who is going to look into the matter for me and see if they believe there is a case

bris wrote: »

Charge backs don't always work for a good reason, to stop false charge backs.

The way they work is simple, you initiate a charge back and the bank complies by refunding you. An investigation then starts and the seller is asked for proof it was a genuine transaction, the invoice is proof enough for this so the bank reverse the reversal.

The bank will not charge back in the event of a refund, they see this as a civil matter, their only concern is that it was a genuine transaction at the start and no fraud took place.

The transaction was not genuine. I had cancelled the order before the payment was taken. Five months passed before I saw an invoice and that was only because my bank were kind enough to forward me a photocopy of it. I don't see this as a case of me requesting a refund, I did NOT give permission for the money to be taken from my account.

DCFC79 wrote: »

Yes it appears the good advice posted has been a waste of time, would wish people wouldn't waste other peoples time.

Not sure what you mean? I am in desperate need of advice and the help I have been given here has been mostly invaluable. A couple of people have wasted my time telling me what I have done wrong which wasn't exactly helpful but the majority have been great so I thank you all.

As for the comment about 'taking the legal route', I have contacted a lawyer who is looking into it, also with a view to giving advice. I didn't realise I was only allowed to seek advice from one place at a time