Virgin Super-hub advice needed

poet123

We had four of them before it worked correctly.

DCFC79

freya18th wrote: »

I thought that the super-hub replaced the need for a router.

Its personal preference really.
Cant say Ive had an issue with mine.

freya18th

This morning it as taken 5 minuets to get on line from switching on my laptop i don't think this is normal or is it ? it did not take that long before getting my super-hub.

freya18th

As you can guess by the help need I am not computer savy. I switched on my laptop it runs windows 7 I got the windows page up with all the icons and connection bars in 3 mins . It then took just over another 2 mins to get my Google page to get on line.
The connection bars are usually 3 or 4. I have to go out so will sign off for now but thanks for everyone's help.

NowRetired

Call Virgin and tell them the super-hub is faulty and you want a new one.


Or go onto their forums and complain about it on there.

Stooby2

+1 for the above. You'll have to go through the tech support rigmarole again, but just keep insisting you want a new hub.

I have a VM superhub that works fine on its own, yours should as well.

freya18th

Just been onto Virgin again and they tried to connect just using the super-hub and again it would not connect. The only way it would do so was with the Belkin router. They said that there might be a possibility my 2 year old laptop was not compatible (Samsung). So I am back on line with my router. But at least on line. Thanks again to all.

Stooby2

They said that there might be a possibility my 2 year old laptop was not compatible (Samsung)

That sounds like horse manure to me. My old HP laptop which is a good five years old connects fine on wireless or wired. Was it a foreign call centre by any chance as they will talk carp at times.

If you anything else wireless - phone for example, or if you have a friend that can bring another pc around, give that a try.

freya18th

The call centre was in Scotland and they did say if I could get hold of another device ie; laptop or phone then to try again which I will when able to.

devon_scouse

Have to agree with horse manure statement.
Have you tried looking at http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=27590&CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

Also maybe changing router channel to something else