Tesco Broadband cancellation

adouglasmhor

macman wrote: »

£30 of this will presumably be the cease charge, which you'll have to pay regardless.

Did you read any of the previous posts before you posted that complete and utter nonsense?

BJV

Good luck making a complaint. I had a mobile had nothing but problems, no reception, switching itself on and off Tesco did nothing!. I was not alone.
https://forums.moneysavingexpert.com/discussion/4799299=


I have now taken it legal and written to Offcom. To top it off my last bill they over charged me by over £116 on cancelation fees ! nice!

macman

Gordon_Hose wrote: »

If you've never had a working phone line, surely there's nothing to cease?

the OP also states that the T's & C's states that the customer can cancel before going live without charge.

Admittedly I could have phrased my reply better. But it's not impossible that the billing system has wrongly recorded the line as going live (given that the due live date was 3 months ago) and calculated the termination bill accordingly? If the line was registered as live and then cancelled, then a £30 cease charge would be generated too by BT and passed onto Tesco?
Impossible to say without a breakdown of the £63 charge.

jetfromgladiators

Latest update: they didn't charge me the £63 disconnection charge, but they are refusing to refund me for the three months that I didn't have a phone line or internet. I have asked for a deadlock letter and will be going to Ofcom, requesting additional costs for the time I've wasted dealing with this.

On the plus side, I do now have the internet (with Virgin), which, although more expensive, is fast and works, plus the customer service is very good.