We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Three data charge when data included?
Richard_T_
Posts: 349
Forumite
in Mobiles
I recently visited a three store to upgrade my plan to the one plan sim only 12 months at £15 per month.
My current plan/package is the old sim 15: 300 mins, 2gb data 3000 texts, and the changeover is due on the 23rd of November, with my current package staying active until then.
At the same time as this i also changed my sim card to a micro sim as i have a nexus 5 on order.
Soon after that my sim card died and i changed it to the new one as instructed in the store, I then received a text saying i was approaching my credit limit, and upon checking i now have a charge for £33.40 for out of data usage (16.3475mb) this is despite the fact that i still have 1,535mb of data remaining.
I contacted Three (333) and they said it would be cancelled and i can continue using my phone as normal, however when checking my three the charge is still there.
My current plan/package is the old sim 15: 300 mins, 2gb data 3000 texts, and the changeover is due on the 23rd of November, with my current package staying active until then.
At the same time as this i also changed my sim card to a micro sim as i have a nexus 5 on order.
Soon after that my sim card died and i changed it to the new one as instructed in the store, I then received a text saying i was approaching my credit limit, and upon checking i now have a charge for £33.40 for out of data usage (16.3475mb) this is despite the fact that i still have 1,535mb of data remaining.
I contacted Three (333) and they said it would be cancelled and i can continue using my phone as normal, however when checking my three the charge is still there.
0
Comments
-
They'll have applied a credit to your account that'll appear on your next bill. If it's not on your next bill best to call and double check.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.8K Banking & Borrowing
- 254.9K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.3K Work, Benefits & Business
- 605.9K Mortgages, Homes & Bills
- 179K Life & Family
- 263.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards