broadband no where near as told it would be

dibs1975

I've got a friend who has signed up with these and if id known before I would have told her not to. But she her router is only syncing up at around 3 and a half meg. A lot lest from what speed she was told she would get, as this is her first month is there a way she can get out of the contract as they are not fufilling there side of the contract

Hintza

Signed up with whom? What speed can she get and how does that compare in the neighbourhood?

ps Your post is a little disjointed.

bris

Lots of things affect the performance, the speed quoted is only an estimate and is based on the distance from the exchange.

Line quality to the house or internal wiring can have a huge impact to the speed, you need to go to a broadband forum to troubleshoot the reason why.

wealdroam

What speed was your friend told she would get?

In my experience, it is usually stated as "up to".

For example, BT broadband sell one of their services with:

Enjoy superfast downloading and streaming with speeds up to 76Mb so you'll spend less time waiting around.

Notice those two little words in there. (my bolding)

dibs1975

sorry about first post wrote using my phone. she is with talktalk i know about the up to part. but she should be getting more than 3 and a half meg. it was one of there brightsparks engineer who installed it all as she got the tv as well. she lives in newcastle upon tyne

paddyrg

What speed does she think she should be getting? What speeds do neighbours get? The 'up to' speeds are really theoretical maxima for someone living above the exchange!

earthstorm

Give them a call they may have it restricted their end, so they can increase it.
I have an issue with Sky BB ( nothing to do with speed), but while on phone the agent mentions the speed ( cant remember what it was) but they said they could make this better, ( i never noticed it was lagging in the first place), but they did something their end and increased my speed

mattyprice4004

dibs1975 wrote: »

sorry about first post wrote using my phone. she is with talktalk i know about the up to part. but she should be getting more than 3 and a half meg. it was one of there brightsparks engineer who installed it all as she got the tv as well. she lives in newcastle upon tyne

Some people in Newcastle will get 80Mb, some will get 0.5. A whole city isn't very useful when we're trying to establish why the connection is slow - it's to do with the distance from telephone exchange and Newcastle will have several.

We ideally need a full postcode.

dibs1975

she was told she would get between something and 16 meg. she trying to find letter. her postcode is ne63ru. ill get her to ring them but just wanted some advice before she did incase they tried to fob her off

earthstorm

check

http://www.broadbandspeedchecker.co.uk/broadband_speed_in_my_area_v2.aspx?postcode=ne63ru

talktalk is 3.92Mb with the highest being 14.13Mb by Virgin Media

System

dibs1975 wrote: »

she was told she would get between something and 16 meg.

That would be based purely on the distance and does not take into account the quality good or bad of the line itself.