Quote for new kitchen

Jules1014

Hi anyone got any thoughts on this please - We obtained a quote from Magnet in September 2013 for a new kitchen from the Neve range with laminate worktop.

The total cost including fitting came to £13,715.46. Fitting cost £2663.00.

Looking at their catalogue which said “to help you choose a kitchen that’s within your budget” (joke!) - we saw that the kitchen ranges are split in to different value bandings from the basic Essentially Magnet, to the Purely Magnet to the most expensive Uniquely Magnet kitchens. We realised the Neve range was in the medium banding “Purely Magnet” and for a “typical 12 unit kitchen with worktops” it quoted “6,019.30”. We realised, to keep us more within our intended budget that it would be more economical for us to buy the “Strata Gloss White” range from the Essentially Magnet banding quoted for the same “typical 12 unit kitchen” at £3,123.30. So, by changing range we would save £2,896 which would bring us much more in to the budget we were looking to spend.


Not true! We went to Magnet to obtain a second quote (dated 27 December during their half price sale!) which we anticipated would meet our requirements. How disappointed were we!
Instead, we were told that the total cost for the cheaper range, including fitting, would be £13,350.20!! Fitting cost £5,070.00!
The cost of fitting suddenly became £2,406.94 more expensive! And altogether we lost 10.72% in discounts applied. So basically where we had worked out that we would save approx. £3,777.75 on a cheaper range, they slapped this back on to the price of the fitting and other lost discount! And this is supposed to be during their 50% sale!

Con merchants! We will be going elsewhere. Has anyone else been ripped off like this by Magnet. We would be interested to hear from you.
And if anyone from Magnet is reading this we would like your view too.
Julia

Jules1014

adamg wrote: »

Have a look at facebook on magnets page, the amount of complaints!! I never realised they had got so bad.

Just looking and can't see any customer comments - only Magnets own posts - can you give me a link please to the page you've seen? Many thanks.

katejo

Jules1014 wrote: »

Hi anyone got any thoughts on this please - We obtained a quote from Magnet in September 2013 for a new kitchen from the Neve range with laminate worktop.

The total cost including fitting came to £13,715.46. Fitting cost £2663.00.

Looking at their catalogue which said “to help you choose a kitchen that’s within your budget” (joke!) - we saw that the kitchen ranges are split in to different value bandings from the basic Essentially Magnet, to the Purely Magnet to the most expensive Uniquely Magnet kitchens. We realised the Neve range was in the medium banding “Purely Magnet” and for a “typical 12 unit kitchen with worktops” it quoted “6,019.30”. We realised, to keep us more within our intended budget that it would be more economical for us to buy the “Strata Gloss White” range from the Essentially Magnet banding quoted for the same “typical 12 unit kitchen” at £3,123.30. So, by changing range we would save £2,896 which would bring us much more in to the budget we were looking to spend.


Not true! We went to Magnet to obtain a second quote (dated 27 December during their half price sale!) which we anticipated would meet our requirements. How disappointed were we!
Instead, we were told that the total cost for the cheaper range, including fitting, would be £13,350.20!! Fitting cost £5,070.00!
The cost of fitting suddenly became £2,406.94 more expensive! And altogether we lost 10.72% in discounts applied. So basically where we had worked out that we would save approx. £3,777.75 on a cheaper range, they slapped this back on to the price of the fitting and other lost discount! And this is supposed to be during their 50% sale!

Con merchants! We will be going elsewhere. Has anyone else been ripped off like this by Magnet. We would be interested to hear from you.
And if anyone from Magnet is reading this we would like your view too.
Julia

Have you tried the approach of contacting Magnet Trade through a fitter? I am not familiar with the kitchen range which you had chosen but can give you the following approximations. I had a mid price range kitchen from Magnet put in last summer (2012). The price breakdown was as follows for a medium size kitchen.

Magnet units with sink (but not work surfaces) £3300
Installation (including stripping plaster of walls and moving gas point) and all painting/decoration and purchase of work surfaces £6000
New appliances 2.5-3K
Total 12K

I was very happy with the results

Airwolf1

My brother in law is a self employed chippy. He used to fit magnet kitchens but refuses now, he will only do Howdens - the appliances have warranty which is with you.