Lovefilm put account on hold when you had too many faulty discs

fionajbanana

Been with LF for almost two years now. Had about 12 faulty discs overall - from pixellating to receiving a disc almost cracked in 2 pieces.

The past week, I have received 3 discs which have different problems. I have tried them on the 3 different devices that have a DVD player attached to them - dvd player (of course), PS3 and laptop and all of them had the error on each disc at certain point(s) of the film or episode.

On Wed evening, I received an automated e-mail about 10pm saying my account is on hold due the high number of faulty discs my account had endured!

I am not very happy as its not my fault that I have received faulty discs, so why do LF need to put my account on hold? I understand if the customer does not make a payment - but when they are totally innocent and unlucky with discs, no.

I have contacted LF and they said the account will be activated - still no discs have been issued to me. I did have two discs - working without problems and posted them back yesterday. I am now having to wait until Monday until discs are issued to me. I have 180 titles on my list and 98% of them are only on disc format - ie not available on instant/online. The instant service is working fine.

The whole reason I joined LF was to save money on DVDs. I used to buy them, watch them once and they sat on the shelf for years. Plus with most US TV shows, the seasons come in 4-6 discs and cost £20-30.

LF said if I mark anymore discs as faulty then the chances are the account will be on hold again - if I have no faulty discs until say March, it may be different. So I have to send back discs which are faulty and some poor sod will receive a faulty disc. I wonder if I was a poor sod with any of the 3 faulty discs last week as the previous rentee to those discs may be worried like me and get their account on hold if they marked the disc as faulty.

When I do get discs sent to me which are faulty, I am having to put them back in the post and the LF folks that sort out the discs will put that faulty disc back on the 'working' area not the 'faulty' bin.

LF seriously need to look at their policy over putting accounts on hold when the customer is suffering from poor goods. Plus this policy is making faulty discs going back into the system when they should be removed or whatever they do with them.

If I do not get any discs allocated to me on Monday, they don't do this on Saturdays, do you think I should get some money back or a free month's rental off them?

My package is 3 discs unlimited.

earthstorm

you have to look at it from their point. you are sending a large amount of discs back as faulty, so to them they could be thinking it is your equipment that is damaging the discs, so do they want to keep sending more of their stock to you for your equipment to damage them.

Kite2010

If Amazon don't want you, have you tried other sites (Netflix, Blinkbox) to see if they do the TV shows you want on streaming?

fionajbanana

Kite2010 wrote: »

If Amazon don't want you, have you tried other sites (Netflix, Blinkbox) to see if they do the TV shows you want on streaming?

They don't have all the series I want. I am watching some shows from the beginning and some old ones from the 70s and 80s.

marywooyeah

Have you thought about buying the box sets then trading them in somewhere like cex adter you've finished?

woodworm001

I have been with Lovefilm for several years (originally WHSmiths DVD club) and my account says I've had 792 discs. I'd guess I have only ever had 2 or 3 faulty DVD's in that time so it does sound as though you've been unlucky or have faulty equipment?

I have had to clean a lot of them to make them play though (by clean I mean wipe with my jumper!).

edit - I've probably lost more than I've had faulty as I've reported this probably 10 times

Azari

One possible solution for expensive(ish) series is to buy them (possibly used) from Amazon and then resell them once watched. You lose a few pounds for fees and postage but it can be a workable solution for series that are not available to rent or stream.

George_Michael

I cancelled my Lovefilm account only last week for the very same problem.
I was on the 3 discs at any time deal, and it wasn't unusual for me to get at least 2 a month that were faulty. (I usually had about 9 0r 10 discs in total each month).

Whenever I had a fauly one, I tried to play it in a different DVD player to try to get it to work and it was always the disk that was knackered.

mattyprice4004

fionajbanana wrote: »

They don't have all the series I want. I am watching some shows from the beginning and some old ones from the 70s and 80s.

Don't you think the comment a couple above was more important - that they could think it's your equipment that's damaging the discs?

Money-Saving-King

Blu rays are a fast paced technology. Are you sure it's not the age of your player or maybe try a firmware update?

bod1467

Money-Saving-King wrote: »

Blu rays are a fast paced technology. Are you sure it's not the age of your player or maybe try a firmware update?

Where has that come from. NOBODY has mentioned blu ray until you did.