Talk Talk accused of slamming 2500 broadband customers per month

Heinz

According to THIS REPORT on The Register.

One reader comment there is particularly interesting:

When I used to work in the TalkTalk call centre in Northampton we'd have to deal with at least 10 complaints a day about this. Usually resulting from the roaming teams of salesmen going door-to-door and taking customer names and addresses and then faking the rest to up their quotas. As a result, the customers transferred their BT home line to TalkTalk without them knowing, or in other cases - had their lines transferred from another provider to BT and then to TalkTalk (which would mean a customer would get bills from 3 providers and do a general !!!!!!).

To be honest, it's way too easy to change a customer from one provider to another without them knowing.

As for broadband, again this is something I had to hear complaints about every day. TalkTalk customer service always request the MAC code, to hear that someone has been told they don't need it makes me wag the finger at them salesmen again.

browolf

i'm surprised this isnt getting more coverage in the press.