Exit BT contract

edited 30 November -1 at 1:00AM in Broadband & Internet Access
8 replies 1.3K views
SallyGSallyG Forumite
850 Posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
Please don't scoff -
because of re-negotiating on the hoof/over phone - I have no idea when my current BT phone/broadband contract ends - I've scoured my online account - it's not apparent .....have I missed it ? Do BT record start/end of contract in my online account somewhere ?
Tried ringing BT - hours days now ......no chance.

Replies

  • Neil49Neil49 Forumite
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    My long term girlfriend recently sold up and moved in with me so had to cancel her BT contract.

    I don't know what the number is for terminating your agreement with them (I don't use them) but she got through without a problem.

    Keeping your business is more important to them than general enquiries so they tend to answer those calls quicker. I suggest you try calling that number
  • SallyGSallyG Forumite
    850 Posts
    Thanks - got through eventually on the get-a MAC option on the helpline - - legging it to plusnet [good old Sheffield] have to pay BT for a month still but used Quidco - first time ever - to swap - cashback should more than cover payments to BT to escape.....if Quidco's for real..............
  • Good luck... BT are very nasty when it comes to screwing their customers out of as much money as possible.

    I bought a telephone with my package - I mean i actually paid for the phone upfront. When I asked to break the contract, I had to pay the remaining 4 months of the contract and a few months later i had a debt collector contact me for the money for un-returned equipment INCLUDING the phone...

    Utterly disgraceful
  • nickccnickcc Forumite
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    Good luck... BT are very nasty when it comes to screwing their customers out of as much money as possible.

    I bought a telephone with my package - I mean i actually paid for the phone upfront. When I asked to break the contract, I had to pay the remaining 4 months of the contract and a few months later i had a debt collector contact me for the money for un-returned equipment INCLUDING the phone...

    Utterly disgraceful

    Had a similar problem last week when switching from BT to Sky for landline and broadband. BT were charging me £49 for the home hub because it was still under the 12 month contract even though my infinity 1 contract had already finished. When I pointed out that I would have been unable to use Fibre without the fibre home hub they agreed to credit the £49 charge. When I initially spoke to an advisor in retentions all he wanted to do was to slag Sky off and didn't want to know about the unwarranted charge, spoke to a different customer services advisor a couple of days later and She couldn't have been more helpful.
  • SallyGSallyG Forumite
    850 Posts
    Annoyed to hear BT owns Plusnet .......makes all the getting a MAC and paying twice at handover galling - but the deal's too good to pass on - means BT do know what good service looks like and choose not to?
  • QuentinQuentin Forumite
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    SallyG wrote: »
    Annoyed to hear BT owns Plusnet .......makes all the getting a MAC and paying twice at handover galling - but the deal's too good to pass on - means BT do know what good service looks like and choose not to?
    No.

    Means BT have a bite at both cherries (full price market and cut price market), so get a slice of both.
  • macmanmacman Forumite
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    SallyG wrote: »
    Annoyed to hear BT owns Plusnet .......makes all the getting a MAC and paying twice at handover galling - but the deal's too good to pass on - means BT do know what good service looks like and choose not to?

    Plusnet is owned by the BT Group, not by BT Retail. They're entirely separate companies. Plusnet is run and managed independently.
    No free lunch, and no free laptop ;)
  • giraffe69giraffe69 Forumite
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    I've never been able to find a place on the BT website that tells me when my contract is due for renewal(or not). Happy to be proved wrong.

    I keep a note in my calendar but they really should provide the information online and the only reason they don't, I suspect, is to try to keep customers and this is not the way to do it.
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