Virgin Media Disconnection Charges

Elfoxio

Hi

Can anyone help? I've just applied for a mortgage on a house in an area where there is no Virgin Media Services and after speaking to their removals team I have been told to leave them will cost me £180 as I have 9 months left on my contract. I don't want to leave them! But I do want to move!

Please can anyone offer any advice about how I can avoid paying this extortionate amount!:o

Thanks

Oli.s

I don't think you can, you agreed to a minimum term contract and now want to break it. Albeit that the fact your new area not having virgin media is not your fault, likewise it's. Ot theirs you are choosing to move.

From previous threads it seems virgin don't provide a moving house contract break clause and will want paying for the contract.

Elfoxio

Thanks, I understand both sides, just hoped someone out there might know a way round it!

durden267

Hi. What package do you currently have? Im sure that you could negotiate a lower price by reducing your services (lower BB speed, less TV channels, phone package lowered) which would makie your monthly bill and therefore lower the overall cost they would ask for upon disconnection. Unfortunately there is little you can do with reagrds to not paying anything at all but if you can pay less, I suppose that is saving something which is what we're all about

gjchester

Elfoxio wrote: »

Thanks, I understand both sides, just hoped someone out there might know a way round it!

Ask if they can supply Virgin National to the new house. Thats the ADSL solution, and while may at least remove some of the the cancellation charges as your keeping a broadband part of the contract.

durden267 wrote: »

Hi. What package do you currently have? Im sure that you could negotiate a lower price by reducing your services (lower BB speed, less TV channels, phone package lowered) which would makie your monthly bill and therefore lower the overall cost they would ask for upon disconnection.

Virgin don't usually allow changes while you are within the minimum term that would take you below the initial deal, you can add on and then remove a package (say choosing to add movies and/or sports) , but not take it lower than the initial selection.

thescouselander

Maybe things have changed but it always used to be that if VM couldn't supply equivalent services at the new address then you'd be released from the contract with no charge. It would certainly be worth looking at the Ts and Cs to confirm what they say about this.

jb66

thescouselander wrote: »

Maybe things have changed but it always used to be that if VM couldn't supply equivalent services at the new address then you'd be released from the contract with no charge. It would certainly be worth looking at the Ts and Cs to confirm what they say about this.

Thats never been the case

[Deleted User]

jb66 wrote: »

Thats never been the case

I agree.
Early Termination of Contract (ETC) fees have always been charged to anyone who left before the minimum term ended. It's not a charge for disconnection, it's a penalty for ending the contact prematurely.