Santander 123 current account rejection?!

Hominu

BMN wrote: »

I don't understand how you came to that conclusion. If I knew the reason I would've said it.

Well, when someone guessed you said "This isn't the reason.", so implying that you had inside information about the actual reason. If you don't, then how can you say that the guess isn't correct?

Mulder00 wrote: »

I opened an account online and never had to take any ID into the branch??? Also, the account was open within a few days, not weeks!!!

I filled in the account form on a Friday night, and the account was opened on the Saturday (to my amazement), but only because I have other accounts with them, so they already have my details.

Dr_Cuckoo3

Pixel1985 wrote: »

My partner has just found out, after first applying 6 weeks ago (7 dayswitch my ****!), that he has been rejected from a Santander 123 currentaccount, and we have no idea why.

He earns £35k per year, has no debt, no missed payments, no dependents, ahigh in credit balance, and savings. He isn't young, so has built up a credithistory.

I am in the process of switching, having been accepted with very similarcircumstances, so I cannot see how he has been rejected.

Does anyone know of any other reasons!? It just seems so odd to me.

The only thing I can think of, is that he initially applied online, but thenhad to wait for his new passport to arrive. He decided to go into the branch toshow his ID, where the assistant said he would close his online application andopen a new one in branch, as it would be much quicker. .................

Is it usual for Santander to ask applicants who have applied online and been declined to visit a branch with their ID ?

http://www.santander.co.uk/csgs/Satellite?c=Page&canal=CABBEYCOM&cid=1210622963597&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

BMN

Hominu wrote: »

Well, when someone guessed you said "This isn't the reason.", so implying that you had inside information about the actual reason. If you don't, then how can you say that the guess isn't correct?

It isn't possible for me to know the exact reason behind the decision of that specific application. I know that "they're oversubscribed and weeding people out for profitability reasons" is not one of the reasons why the application would have been declined.
You made that inference, I certainly didn't intend to make one.

rb10

Hominu wrote: »

Well, when someone guessed you said "This isn't the reason.", so implying that you had inside information about the actual reason. If you don't, then how can you say that the guess isn't correct?

I have no inside knowledge at all, but I can also say that isn't the reason.

There is no chance that Santander are oversubscribed for current accounts (even though people have been opening 123 accounts in massive numbers).

Have you seen their Q3 trading update?

Archi_Bald

rb10 wrote: »

Have you seen their Q3 trading update?

I have, and its here: http://www.aboutsantander.co.uk/media/73025/Q3%202013%20QMS.pdf

123 seems to still be central pillar to their strategy. Though I wouldn't hazzard any guesses why the application(s) of the OP's husband didn't go through.

System

It's wholly with Santander - they should have ensured their staff process the existing application ID and not open another one with a further credit check.

BusinessIsBusiness wrote: »

Fault is both you and the sales guy in branch..

That aside, I agree with Dr_Cuckoo3, it looks like the OPs partner was accepted and declined as the ID wasn't sent to the correct department in the time allotted.

I would suggest an appeal (plus complaint to request removal of the second credit check)

ponbeam

Had he recently moved address ??
Its unusual they will ask for identification if the customer is on the electoral role as they can partially verify him using this.

Gaffy

I've got quite a few of these 123 accounts, all opened online and I've never been asked for ID.

Could you not go back to the branch and ask what the problem is?

Shunter77

I applied online declined! So tried over the phone and was accepted and my credit report is shocking reading.