Orange Live Chat

fedster

Cannot seem to find the tab to talk to an Orange staff member regarding an upgrade, on my Orange Account!

Anyone know whats happend?

Is it down?

grumbler

You must be dreaming.
Even their e-mail/message support has been down for many months. Don't know if it's up now.

After this EE adventure their CS went down the toilet.

Jon_01

Live chat died months ago, and there's no email support anymore.

There's a Twitter acc (but they take about 24 hours to reply, it is no way real time).
There's a Facebook acc too, but the response time to pm's is about 2 to 3 days. I've just used it.

If you want to talk about upgrades, the only way is to call them.

fedster

Actually live chat does work, you just have to wait for an operator to become avaliable, and a pop up appears, asking if you want to chat to an orange reprsntive.

robbies_gal

but u wont be able to upgrade there-either do it through your account or ring them

fedster

Well actually when chatting to Hayley from Orange, she did discuss my upgrade options, however i was undecided yesterday, so not sure if she would have processed my upgrade, today i upgraded via the phone.