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John Lewis bought broken iPad, only just out of warranty

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  • monty-doggy
    monty-doggy Posts: 2,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    :( they fixed my i phone for me when I got it wet.

    Guess I got lucky.
  • Helix
    Helix Posts: 2,381 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I heard this rumour before, so I took the trouble to book an appointment with the Regent Street Apple Store. I took the two MacBook Airs I have, the hinges on which had both broken due to a design fault. They were running 20 minutes late on the day (a quiet weekday) and then I had absolutely no luck in getting anything done as they were just out of warranty. The Genius Bar is not really staffed by geniuses, more like school leavers who like the idea of working in a shiny shop with shiny things!

    Pete

    Some stores are better than others, the Regent Street store has a bit of a reputation of being unhelpful. I would the Westgate White City store to be much better.
  • I presume you're iPad was in perfect working order before the iPad fell? Take responsibility for your own actions and accept you will have to pay for a repair. Your fault not John Lewis!
  • If you get no joy, ring up an apple shop and get an appointment, one of their geniuses will usually repair it for you, and sometimes they replace free of charge. Just don't tell them you dropped it, I'd go for the ignorance is bliss...I have no idea why it's not working.

    Apple are great at sorting their own products.

    Lies have a habit of coming back and biting.
  • Cycrow
    Cycrow Posts: 2,639 Forumite
    first of all it might be worth taking it back to john lewis, you never know, they might help you out.

    otherwise you could try an apple store, and they might be able to replace it at a smaller cost.
  • monty-doggy
    monty-doggy Posts: 2,134 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    Lies have a habit of coming back and biting.

    True. I didn't mean it in a malicious way. Just trying to help.
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