Holiday Gem (overdue payment) 3 years later???

Mr_Si

Have emailed the Global Travel Group, as Holiday Gems is part of there group. I don't expect a response??

It's a joke all of it, and I'm lost for words to what to do for best??

It's the point that it was 3 1/2 years ago and they just seem to be able to do as they please.

Mr_Si

Has anyone body else had similar problems?

I feel like I should just pay.

Will my credit file be effected because of them passing to debt collectors?

MothballsWallet

Your credit file will only affected if events happen as I described in post #21 and go all the way to the end: if your case is strong enough, the debt collectors/Holiday Gems will lose, and you may even be awarded some costs - keep note of all correspondence and communications, along with a rough idea of how much that would have cost you to do.

jetplane

We know the final balance was paid in full, however it would appear that the final balance was miscalculated. The audit has highlighted this and the company are pursuing you for the balance.

I am sure at the time you would have checked the balance against your total holiday cost minus any deposits or other payments to ensure you were not overcharged. Is it possible that you noticed it was less but thought what the he11 there's nothing they could do once you had paid?

Have they sent an explanation, a detailed calculation and the proof that you underpaid? Does the £130+ reflect a missing charge such as a supplement? Have they under recorded your payments?

It may be that this is a tactic to get as many people to pay up as possible before the court dismisses any claims.

wealdroam

Mr Si, did you send a letter like that in post #9?

I mean a real letter, not an email.

Stop using email.
Get more formal and use real letters.

Mr_Si

They sent an explanation as to what was paid, and I spoke to them but nothing added up at all???

I paid the full balance at the time and would never knowingly under pay.

It was there error, they even said that. I was invoiced incorrectly by them, but I have no proof from 3 1/12 years ago, as far as I was concerened it was paid.

Mr_Si

Email, Letters as #9 and phone calls with no response.

Think maybe I !!!!ed them off.

peachyprice

Mr_Si wrote: »

It was there error, they even said that. .

Did they say that in writing?

Mr_Si

Unfortunately not, it was on the phone........when I asked for an explanation for why I seemingly owed money to them when I had paid what they asked for before going on holiday.

peachyprice

That's a shame.

But notwithstanding that, the contract was concluded, you paid the invoice they sent you, you can agree to pay more as a gesture of goodwill but they cannot force you to.

To get the debt collectors off your back write back to them telling them the account is in dispute, they never should have passed a disputed account onto debt collectors in the first place.