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airline wrecked case

photome
photome Posts: 16,742 Forumite
Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
in Flights, currency & car hire
Just arrived back in UK from USA with a wrecked suitcase, I have been given a form that was filled in at airport

I have to go through a company called damagedluggage.com

Is this normal and has anyone else used them

Comments

  • Westin
    Westin Posts: 6,463 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I think many airlines now outsource their baggage services.

    Good luck with your claim.
  • peachyprice
    peachyprice Posts: 22,346 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Yes, perfectly normal, they should courier you a new case within a few days of you contacting them.
    Accept your past without regret, handle your present with confidence and face your future without fear
  • Moomum
    Moomum Posts: 958 Forumite
    We used them, they came and picked up suitcase and few days later a new one was delivered.
  • photome
    photome Posts: 16,742 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Bake Off Boss!
    An Update

    I received a replacement case today so it was very quick but the replacement is a joke, it is very poor quality and it was to replace an Antler.

    I have emailed damagedluggage.com and will see what they say
  • antenna
    antenna Posts: 1,776 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Open a case with them until you get one that suits.
    Political?....I dont do Political....well,not much!
  • stoneman
    stoneman Posts: 4,551 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    antenna wrote: »
    Open a case with them until you get one that suits.
    lol
    case, suits
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
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