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got this email over a week ago
mephy
Posts: 6 Forumite
We have asked airlines to reassess complaints that have been received by the CAA in light of this new guidance. We have now sent your complaint back to the airline for their reassessment and they will respond to you directly within the next eight weeks.
We have closed your complaint and are unable to enter into further correspondence on this issue as your complaint is with the airline for a reassessment.
Please note that at this stage, we have not made an assessment as to whether compensation may be due on your specific claim under the Regulation.
Yours faithfully,
my claim is against thomas cook as it says they have 8 weeks to reply to me,what should i do now sit and wait for a reply or should i start to email thomas cook and annoy the life out of them advice please thanks in advance :money:
We have closed your complaint and are unable to enter into further correspondence on this issue as your complaint is with the airline for a reassessment.
Please note that at this stage, we have not made an assessment as to whether compensation may be due on your specific claim under the Regulation.
Yours faithfully,
my claim is against thomas cook as it says they have 8 weeks to reply to me,what should i do now sit and wait for a reply or should i start to email thomas cook and annoy the life out of them advice please thanks in advance :money:
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any advice please
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