Bank Service

Guildford

innovate wrote: »

Why expect that a bank provides a service to certify copies of legal documents, and do it for free, too? Go to a solicitor and pay your fee. Or go to the Post Office, who advertise a chargeable service to certify legal documents.

Well I no longer expect HSBC to do it for free! But as it takes 60 seconds of HSBC time to help a customer, why not?

Certifying is just signing to say it is a true photocopy (as the earlier poster explained). And as you say any post office (who don't know you from Adam) will do the same for a fee.

I think it is great Barclays are human beings and willing to help other human beings by giving 60 seconds of their time. I didn't expect it of Barclays because I don't bank with them. I did expect it of HSBC because of all the marketing material they send me telling me how much they value me as a customer! :rotfl:

pinkdalek

Guildford wrote: »

I did expect it of HSBC because of all the marketing material they send me telling me how much they value me as a customer! :rotfl:

If it is the bank's decision not to do the service you require it does not mean they don't value your custom. Why should any business have to do something for one of their clients if it has nothing to do with their set up?

I am sure my local bank values my custom, however that does not mean they have to do whatever I tell them to do. Blimey if that was the case I would be giving them my ironing and laundry each week.:rotfl:

rb10

I understand that the risk of fraud that is relevant here is that by handing a customer a certified copy of a document, there is the possibility that this customer may either

- amend that document whilst leaving the stamp/signature in place; or
- forge your signature/branch stamp etc on another document, thus making it appear that one has been certified

It's not worth the risk of that happening. Much easier to only certify documents for the bank's own group of companies.

nwc389

The bank that I work for have a policy that we only certify documents that are needed by our banking group companies
This has caused trouble on occasions but we have to comply with the company rules.

Archi_Bald

Guildford wrote: »

But as it takes 60 seconds of HSBC time to help a customer, why not?

It would take them even less than 60 seconds to put my letters and postcards in their outgoing mail box. I still don't expect them do do it because I know they are a bank, not a Post Office.

In the same way, they aren't a photocopying and document certification shop, they are a bank.

jonesMUFCforever

In the past I have agreed to certify documents if I could then send them on to the people who wanted them. You would not believe how many people turn that down!

henm2

HSBC has had a policy for at least the last 10 years of not certifying documents unless it is related to a HSBC bank product such as a mortgage. It is an anti fraud procedure.