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  • It's the first time I have both visited and posted on this site and could not work out how to get rid of the polling option. Thanks for your kind words.
  • dunstonh
    dunstonh Posts: 120,590 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    You cant just ask for a refund. That isnt how it works. You make a complaint giving your reasons for complaint. They investigate your complaint and look at the evidence you supply and the evidence they hold to decide whether the complaint is valid or not. If your complaint is upheld, then they refund.

    Different people will have different complaint reasons.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • I see, I suppose that makes sense. Thanks for that.
  • Is it a case of reading up about the best way to structure your request and is it worth using a claims company to do so?
  • -taff
    -taff Posts: 15,495 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yes and no.
    Non me fac calcitrare tuum culi
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