Persistent BSOD in Vista

googler

On OH's computer, we get persistent, almost daily, BSODs.

I downloaded WhoCrashed, which suggests that most of them are coming from ntkrnlpa.exe, as follows;

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On Sun 20/10/2013 16:09:20 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini102013-02.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x7CB50)
Bugcheck code: 0x7A (0xFFFFFFFFC04DC1A8, 0xFFFFFFFFC000000E, 0xFFFFFFFFA13198C0, 0xFFFFFFFF9B835E22)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntkrnlpa.exe

Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

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Any suggestions where to look for a solution?

NiftyDigits

Make and model?

googler

Dell Inspiron 1501

closed

hijackthis log?

what security software is installed

backup and factory restore cures most things.

NiftyDigits

googler wrote: »

Dell Inspiron 1501

Service Tag?

scheming_gypsy

closed wrote: »

backup and factory restore cures most things.

That ^^

Backup, restore and if it still does it then it's telling you that there's a hardware fault.

googler

It's a 531, not a 1501, but I don't think that will affect the advice I've been offered ....

I've got Hijack this on my machine, will generate a log from OH's later on....

NiftyDigits

googler wrote: »

It's a 531, not a 1501, but I don't think that will affect the advice I've been offered ....

I've got Hijack this on my machine, will generate a log from OH's later on....

So it's gone from a laptop to a PC...

Still waiting for the Service Tag.....

googler

NiftyDigits wrote: »

So it's gone from a laptop to a PC...

Still waiting for the Service Tag.....

So we've had more than one Dell in the house, and I got the numbers mixed up ...

NiftyDigits

googler wrote: »

So we've had more than one Dell in the house, and I got the numbers mixed up ...

Yeah....still waiting for the Service Tag..

googler

"Your Service Tag is a unique five- or seven-digit alphanumeric (letter and number) code, which is found on a white bar-coded label affixed to your Dell computer or peripheral."

How will this help you to help us?

It's effectively a Dell serial number for each PC, so unless you have access to Dell's database.....?