Best cashback nokia 6300 E2save Vs phones4U

Jamjar_2

Hi AndysDad, I also put in an earnings query with Quidco regarding the shortfall. What were the contradictions you were refering to on the paperwork which came with your phone? If you do get any clarification from e2save on the 'Pricematch Deal' T&C's please let me know.RegardsJJ

AndysDad

Hi Jamjar,
On "Your offer Explained" document that came with phone it states redemption is in 4 parts and (please refer to chequeback conditions) sending claims to dunstable .Then at the bottom of the same document it says '5 part redemption and bills to be sent to CPW'.On the T&C's document that also came with the phone it says 5 part redemption and to be sent to Crewe.I then spoke to a chap at e2save and he agreed it was all very confusing and said he would send me out another "Your Offer Explained document with all the correct details on. A week has now gone by and nothing has arrived yet.So will chase them tomorrow and let you know what they say.

mobilejunkie

Ignore the 4 month infor; it's the 5 month one you need. It does tell you to ignore the normal cashback forms that come with the phone, but they are still contradictory. You can download the forms from the website where you log on with your email address and order number (if you kept a copy - it's not on the invoice etc). It's always highly sensible too to download the specific t&c now relating to this particualr deal - although same basic deal is now on T-mobile rather than Orange with the 6300 but I think you'll find the t&c are identical. Go to buy, click on the "12 months free line rental" and from the shorterned t&c which come up click on the download full t&c bit.

Jamjar_2

Hi , I tried to get some clarification on my cashback t&c's from e2save live chat this morning :-

natalie: Good morning, how can i help you ?
you: Hi,quick question on cashback
you: where do the cashback claims get sent to - Crewe or Dunstable? - You have sent me conflicting information on this
natalie: Depends what offer you are on.
you: My Unique Order Reference Number is xxxxx, You tell me ?
you: Can you give me a Customer Service email address please ?
natalie: We dont not have one for customer services, they are a call taking team only.
natalie: What phone do you have ?
you: Nokia 6300
natalie: then the claims come back to Crewe.
you: so my obvious question is why on the email does it say Dunstable ?
natalie: Cause the other cash back offer has to go there but your offer for the 6300 goes to Crewe as this is a pricematch offer.
you: Well the email is wrong in that case, would it be possible to send me another email with the correct infornation please?
natalie: You have the email with the dunstable details on already, there is no need to re send this.
you: yes but Dunstable is the wrong address you are telling me
natalie: Is the claim form correct with crew on?
you: yes
natalie: Then you send the claim to Crewe, If you need any more assistance please check our website.

This is my first experience of e2save and I am not too impressed so far, does anyone have an email address for e2save Customer Service?

the_mandarin

If you have a phone on PriceMatch, there is a statement that says

"Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.
Download the special terms cashback vouchers here:
http://www.e2save.com/files/cashback/special_terms_voucher.pdf
"


All cashback for PriceMatch needs to be sent to Crewe.

But I suggest people stay away from e2save PriceMatch deals till the time they come up with some clarification about this offer. There are too many misleading terms. And if you mess up the first time, you lose all the cashback.

I have already posted on another thread about how they seem to be avoiding answering specific questions about which bills to send. Unless atleast one person of this forum gets a reply to this question, I think we should all look at these offers as a bit shady :rolleyes:

mobilejunkie

I wouldn't bother with their "live chat". The first time I tried I logged on for over three hours without a response. The last time I had a similar useless conversation with "natalie". I do have the csame deal and the information is actually definitely to Crewe unfortunately (E2Save's "usual" processors are MUCH more user friendly).

PM

anyone purchased from Phones 4 u? WHat are they like with cashback?

mobilejunkie

Try asking for written answers to specific questions about their cashback t&c and see how far you get! Lots of bad feedback about them; pity, but I wouldn't go with a compnay who will only "talk you through" them over the phone and ignore countless emails!

bunking_off

mobilejunkie wrote: »

No problem at all; get the network to do separate bills.

My experience is that T-Mobile won't do it. However, when I spoke to E2Save CS they understood the issue and said send both cashback forms with the one bill, with an explanatory note covered in highighter pen. Can't verify whether this works as I'm currently mid-claim, but I have got as far as having the "we've received your chequeback claim" text sent to both mobile handsets.

drbob

I have just signed up for this offer, I'll keep this board updated on my progress.

E2Save appear to be rather sly about the terms and conditions attached to the 12 months free, "pricematch" offer for a Nokia 6300 on T-Mobile flext 35.

They only detail a summary of the terms and conditions on the website, here. (pdf backup) This summary states:

The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.

This summary is also emailed to you after completing your order. No where on the site or in the information automatically emailed to you are the full terms and conditions laid out.

I called the chequeback helpline on 0845 6551246. They answered immediately but told me that they can't send out the full terms and conditions as they are a phone only team. They told me to redial the ordinary e2save customer services number on 0845 655 5522. Upon calling this number select option 2 - customer service, and then option 3 - other queries (if you select option 1 for chequeback queries you are simply told to ring the chequeback team, who can't help)

After 5 minutes of a record message saying that they will hang up on any calls relating to chequebacks I spoke to a polite lady who said she would email me the full terms and conditions, including those relating to the chequeback. 5 minutes late I had an email with a pdf of the full T&Cs for this offer, which are not listed anywhere on the e2save website!

I recommend that anyone thinking of taking this offer up go though the same process as I did to get the T&Cs directly from e2save, however here is the pdf for reference.

There are some interesting differences between the "summary" and the actual T&Cs e.g the summary states:

Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below

Whilst the actual T&Cs state:

Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below

This could introduce confusion if the purchase date is not the same as the connection date. What happens if you were not connected until 4+ days after purchase (possible if you place the order on a Friday night and it is not dispatched until the Monday) is the relevant bill one you recieve after purchase date +120 days or connection date +120 days? I'd be tempted to go with the full T&C pdf which states connection date +120 days.

Both the summary and the T&Cs state:

Porting (keeping your old number)

When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.

Does this mean that if you send the original of your first bill that your claim will be disallowed? Note that everywhere else the T&Cs specify the original bill must be sent.

There are other differences between the summary and the full T&Cs I recommend a careful reading of both to fully understand the offer.

Interestingly, the email from e2save customer services to which the full Terms and Conditions were attached had the following disclaimer:

Any opinions expressed in this E-Mail are those of the author and do not necessarily constitute the views of the Company. Nothing in this E-Mail shall bind the Company in any contract or obligation.

Talk about muddying the waters!