Seems Like Small Claims Court only way to get money back

ABRDF

Left Plusnet on 23rd of September

- No final bill
- Told on 3rd of October that I was due refund - Still waiting
- Refunds dont talk to customers
- No team leaders available
- No Switchboard number
- Paul Summers Director of Customer experience doesn't talk to customer (Seems like his last role at British Gas....... ring any bells for poor "customer experience")

SEEMS WORSE THAN TALK TALK...... Who I have to say have been excellent and answer calls in a few minutes not 25 minutes and I save money..... Job On

I want my money back, Im sure they would be chasing me if I owed them

Andrew

JJ_Egan

Have you used the forum or are you now locked out .

My TT refund took nine months by the way .

macman

How much are you owed?

Quentin

ABRDF wrote: »

Left Plusnet on 23rd of September

- No final bill
- Told on 3rd of October that I was due refund - Still waiting
- Refunds dont talk to customers
- No team leaders available
- No Switchboard number
- Paul Summers Director of Customer experience doesn't talk to customer (Seems like his last role at British Gas....... ring any bells for poor "customer experience")

SEEMS WORSE THAN TALK TALK...... Who I have to say have been excellent and answer calls in a few minutes not 25 minutes and I save money..... Job On

I want my money back, Im sure they would be chasing me if I owed them

Andrew

Going through the court will take you months, and you haven't waited a fortnight yet!

Be patient.

You could send off a LBA now, giving them 14 days, then if they ignore that proceed

Plusnet_company_representative

Hi ABRDF,

Really sorry about the delay in your refund, having checked I believe it should be back in your account as of Monday. I can see you've also been talking to our complaints manager on our community forums, I hope he manages to sort out anything else you may want addressing, he's certainly well placed to do so.

Hope that helps,

Matt Taylor
Plusnet Customer Support