EE changed my tariff without permission!

jayboi2005

All great things to be learning about, thanks for all your comments.

I'm not overly interested in taking anyone to court, what I want from this is the contract null and void, terminated.

I'm not interested anymore in claiming monies back from them, the only thing is I've no idea if I have any right at all to make them terminate this.

Regards
James

grumbler

NFH wrote: »

The problem with letting Orange take the OP to court is that even though the OP would win, Orange would have already cut off the OP's line for non-payment.

I thought that the OP was still paying and assumed they would keep paying.

NFH

grumbler wrote: »

I thought that the OP was still paying and assumed they would keep paying.

OK, so then it would only be the OP taking Orange to court, not vice-versa.

wiogs

Phone them and tell them that you wish to cancel your contract without penalty as they are on breach of their own T&C.

You may well need to argue the point with them but this should be the simplest way to resolve it.


From what you have stated you will be able to leave without paying anything.

jayboi2005

Well Ayer spending 5 hours not he phone to EE I have got nowhere at all, the manager I spoken to told me the following points,

EE are now willing to lower my contract after all back to the original price and refund any overpayment. I have refused this straight out, the face that they thinks hey can does. They please and then still wish me to be a. Customer is a joke.

I was told the following

EE have not broken their contract, or any laws at all be telling me I would be paying £33 when in fact it's £56

The information Ofcom have given me telling me I can have the contract terminated without penalty, is incorrect.

Tthere isn't any point me speaking to CISAS the ombudsman as they will not agree with me as EE haven't done anything wrong.

& finally I should accept their new proposed offer off he lowered contract again and accept the refund as that's all I will be getting.


I have to say I was shocked to be told that, as OFCOM told me the complete opposite.

Fuming isn't the word right now!

:mad::mad::mad::mad:

NFH

jayboi2005 wrote: »

I was told the following

EE have not broken their contract, or any laws at all be telling me I would be paying £33 when in fact it's £56

That was an odd comment for them to make. For a start there's Regulation 5(4)(g) of the Consumer Protection from Unfair Trading Regulations 2008.

jayboi2005

Thanks for pouting that bit of legislation out, I shall have to bookmark that I just wish I had put it in the email I have sent to them. However I sure been i take this tot he ombudsman they will be aware of all this stuff.

grumbler

jayboi2005 wrote: »

EE are now willing to lower my contract after all back to the original price and refund any overpayment. I have refused this straight out,

IMHO it was a mistake that you might regret later when you fail to have the contract cancelled without fees and will have your credit history trashed if you don't pay. What they offered you was the only correct resolution, although you could have asked for a small compensation on the top.

The information Ofcom have given me telling me I can have the contract terminated without penalty, is incorrect.
...
I have to say I was shocked to be told that, as OFCOM told me the complete opposite.

Ofcom's telephone people are notorious for their incompetence and for giving incorrect and contradicting information. And this individual case is beyond their jurisdiction anyway.

wiogs

grumbler wrote: »

IHO it was a mistake that you might regret later when you fail to have the contract cancelled without fees and will have your credit history trashed if you don't pay. What they offered you was the only correct resolution, although you could have asked for a small compensation on the top.
Ofcom's telephone people are notorious for their incompetence and for giving incorrect and contradicting information. And this individual case is beyond their jurisdiction anyway.

As the OP has had his contract changed to his material detriment then he will be able to cancel his contract without penalty.

grumbler

It was an individual error that has to be corrected, not a general change that the T&C mean when saying this.