Creams cafes

ValHaller

RancidM wrote: »

Keep us informed of the outcome.

i hope that you stay away from all the Jeremy Kyle advice of "having it out" in the shop and do take your issue to the local police station.

As if they could put down their doughnuts for long enough to do anything about this.

ValHaller

innocent_girl wrote: »

They are age between 12 - 17 but theyre very shy so they would rather get out of the situation than try and get their money back.

At 17 years old, the older one really should have the presence to deal with this.

If they were 14, I would be round there on their behalf. At 16 I would not.

innocent_girl

UPDATE-
Yesterday I emailed the head office through their website and explained the situation. Today I received a phone call from a lady from there and she was very helpful and sympathetic. She said that the manager would be dealt with and she apologized sincerely. She also said she would send out some vouchers and when I told her we probably would not go in there again after what happened. She said she would also send out boxes of chocolates for the girls. Result!!

innocent_girl

ValHaller wrote: »

At 17 years old, the older one really should have the presence to deal with this.

If they were 14, I would be round there on their behalf. At 16 I would not.

Like I said theyre very shy and do not know how to deal with these sorts of situations. Theyre not very out going. Yes there are alot of 16 yr olds would be able to deal with it but everyones different.

ILW

RancidM wrote: »

Keep us informed of the outcome.

i hope that you stay away from all the Jeremy Kyle advice of "having it out" in the shop and do take your issue to the local police station.

I always found that was the most effective way. Pick their busiest time though.

RancidM

ILW wrote: »

I always found that was the most effective way. Pick their busiest time though.

Effective way of gaining what ?

if you just want your hamburger swapped then by all means jump up and down at the counter.
But this chaps require something a bit more than just some ranting.

agrinnall

RancidM wrote: »

Effective way of gaining what ?

if you just want your hamburger swapped then by all means jump up and down at the counter.
But this chaps require something a bit more than just some ranting.

What, such as going to the police? A completely nonsensical suggestion, rightly ridiculed by ValHaller.

cookie365

Going to the police will achieve nothing.

But going into the shop, at the busiest time, and standing as close to the till as possible explaining politely, calmly, and loudly what's happened, is a fantastic way to get the manager to come up with an amicable solution fast.

hollydays

cookie365 wrote: »

Going to the police will achieve nothing.

But going into the shop, at the busiest time, and standing as close to the till as possible explaining politely, calmly, and loudly what's happened, is a fantastic way to get the manager to come up with an amicable solution fast.

I've read the reviews on tripadviser-this is not a reasonable or nice person. Don't do it-he's not worth it.

NiallB

RancidM wrote: »

Effective way of gaining what ?

if you just want your hamburger interfered with then by all means jump up and down at the counter.
.

Fixed that for you. I'm always wary of upsetting the people who are handling my food :eek: