We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Slow internet/old master socket

Options
2»

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    edited 18 October 2013 at 5:21PM
    When I first saw the stats I was scratching my head to account for the noise margin and then it clicked when I recognised the up and down sync for what they were - the old 2Mbps fixed. I have seen this before occasionally when people thought they were on RADSL or ADSLMax as it used to be called. I have no idea why it happens though as I thought that profile could only be set by manual action.

    ===

    I think you read the post I made just before it clicked with me what the sync rates meant. It will not change until the profile gets changed. Getting that done may be problematic as it needs BT Wholesale intervention and they, like Openreach are not public facing so completely unaccountable and reluctant to do anything to assist end users - only ISPs can even talk to them.

    If this were my line I'd check to see if there was any LLU presence - obviously Sky must be absent but maybe TalkTalk? Swapping to an LLU provider will dump BT and their crummy profiling. Try http://www.samknows.com/broadband/exchange_search to see if there is anything available.
  • grumpycrab
    grumpycrab Posts: 5,025 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Bake Off Boss!
    Thanks - only BT at our small exchange. Something changed last night I think. The connection rate shot up but profile is still stuck. (I'm sure the connection rate was just over 2 yesterday).

    Your DSL Connection Rate :6.72 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
    IP Profile for your line is - 2 Mbps
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • brewerdave
    brewerdave Posts: 8,710 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The profile should follow over the next two to three days as long as the events that caused the banding to occur don't reoccur!!Good luck!!
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Yes the term profile is a bit confusing. The target margin setting gets called a profile and so does the IP profile. If it really has started syncing at 6.72Mbps then as the previous poster said the IP profile will follow and you'll start to see 6Mbps or so downloads.

    With 21dB attenuation your line should support the full 8Mbps so it's worth looking at the full stats.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.