Cancelled orange contract on phone

mughal

I have just manage to cancel my two contracts with orange. i rang today again and immediatly through to the disconnection department and they just told me that i will be charged 35 ppm else where and orange is charging only 20ppm.
I told them i m not willing to pay 20ppm when i have other cheap alternatives.
She then immediatly cancell my both contracts and disconnect me from the network at the same time.

No written notice was required.

i have been using 07744 numbers alot.

unsurpasable

R u sure that she cancelled youre contract?
And you are not connected to the network now???????

mughal

unsurpasable wrote: »

R u sure that she cancelled youre contract?
And you are not connected to the network now???????

Yes my both numbers are disconnected immediatly after the phone but my broad band is still connected.

Ube_Astard

Ive just called them and was told that as those (07744) numbers werent part of the contract they can do this and hold you to your contract. I insisted that if one had taken out the contract because of that then good customer service would be for them to do something. She then said ''wait a minute, I'll see what I can do.' Then came back and said unfortunatley she couldnt do anything, they have a database of numbers they are allowed to cancel and mine isnt on it. I'm on a Dolphin contract and I dont know what the difference could be. Still, I'm gonna write and protest.

mughal

If You are using orange broadband, then think before u cancell. I was using £5 pm broadband and just manage to cancel by paying £35 n total for the remaining 7 months as they insists its a minimum 12 month contract.

Is this not based on mobile contract?

I am thinking of sending them a written letter to refund my money, is there any thing to stand on?

any help will be much appreciated.

unsurpasable

mughal wrote: »

If You are using orange broadband, then think before u cancell. I was using £5 pm broadband and just manage to cancel by paying £35 n total for the remaining 7 months as they insists its a minimum 12 month contract.

Is this not based on mobile contract?

I am thinking of sending them a written letter to refund my money, is there any thing to stand on?

any help will be much appreciated.

Well you need to check the T&C's of that.
Your help will be apprecited if you gve your orange numbers which they cancelled.

In that case we have got a strong point.
Thanks