Phishing - not happy with bank response

sgaorishal

I usually report phishing emails to the action fraud website which then provides an email for the suspect messages to be forwarded to for investigation. For the banks this is usually the phishing email address for the bank that the suspicious email claimed to be sent from.
I have noticed that for Halifax their reporting email address 'security @ halifax.co.uk' bounces back emails with malware attachments as undeliverable.
I had a rather unsatisfactory twitter exchange with @AskHalifaxBank about this - they think I should just delete it without them receiving it for investigation - how can they investigate a suspicious email if they block them from being forwarded to them?
So far this is the only bank that seems to bounce back these emails.
I wonder though how many of the banks actually bother to do any investigating or attempt to reduce the number of phishing emails we all receive? I am sure they could do much more?

jaydeeuk1

There's probably over a million fake emails a day. There is no way a bank would have the resources to look at each one.

What do you expect them to do? The email probably comes from somewhere in the middle east or asia, there is absolutely nothing a bank can do to stop phishing emails - I can knock one up in about 10 minutes, send it from a server in Israel and there's nowt you'd be able to do about it, other than add my address to junk or ignore it.

agrinnall

Agreed, the only point in reporting a phishing email is if you were taken in by it and have replied, then realise what you've done. Otherwise just delete it and get on with life.

Yolina

jaydeeuk1 wrote: »

There's probably over a million fake emails a day. There is no way a bank would have the resources to look at each one.

^^^^ that (unfortunately!)^^^^

Not a bank (well not yet anyway :rotfl:) but for instance Amazon have this at the top of their main Help page:

"Unexpected E-mail from Amazon?
If you received an e-mail regarding the cancellation of an order you don't recognise, please check Your Orders in Your Account. If you can't find a matching order, the e-mail you received wasn't from Amazon.co.uk. We recommend that you delete the e-mail. There's no need to report these particular e-mails to us, as we are investigating the matter. You can read tips on safe online shopping here. "

Mr_Toad

sgaorishal wrote: »

I usually report phishing emails to the action fraud website which then provides an email for the suspect messages to be forwarded to for investigation. For the banks this is usually the phishing email address for the bank that the suspicious email claimed to be sent from.
I have noticed that for Halifax their reporting email address 'security @ halifax.co.uk' bounces back emails with malware attachments as undeliverable.
I had a rather unsatisfactory twitter exchange with @AskHalifaxBank about this - they think I should just delete it without them receiving it for investigation - how can they investigate a suspicious email if they block them from being forwarded to them?
So far this is the only bank that seems to bounce back these emails.
I wonder though how many of the banks actually bother to do any investigating or attempt to reduce the number of phishing emails we all receive? I am sure they could do much more?

A bit naive.

As others have said there are millions of these emails a day they have no chance of investigating them all and they don't have to. They only need to chase one down from each sender/batch to the source and it doesn't have to be yours.

These emails aren't the banks fault or responsibility, by now people should know better than to hand over details or, worse, money, on the say so of an email or phone call. Why should the bank spend loads of money chasing these people when the simple fact is that it boils down to individual gullibility by their customers.