Monarch flight ZB641

Lyngilly

Flight ZB 641 Larnaca to manchester on 02-10-13 was due out at 17.20 actual departed 01.35 am 03-10-13 has anyone else made a claim for this flight?
Thanks

JPears

Read the FAQ and try posting on the Monarch thread

Lyngilly

Just got this reply back from Monarch, can anyone advise what I should do now. Thanks
Re: ZB641 Larnaca to Manchester 02nd October 2013

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft scheduled to operate your flight suffered a landing gear failure during its landing into Larnaca, this meant the gear had to be extended manually and as a result the aircraft was grounded by engineers once the aircraft was parked. In order to minimise the disruption to your flight our operations team arranged for a rescue aircraft to be sent to Larnaca in order to complete your flight. Unfortunately these events led to an unavoidable delay to the departure of your flight

Having considered the factual background of this case in accordance with the published guidelines, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

All flight delays are fully documented in accordance with the requirements of our regulator and the relevant legislation in place. Please note that this documentation cannot be disclosed to passengers nonetheless we actively supply this to the Civil Aviation Authority and National Enforcement Bodies upon request.


Yours Sincerely,

Sophie
Customer Service Centre Advisor
EU Claims
Monarch

David_e

Lyngilly wrote: »

Just got this reply back from Monarch, can anyone advise what I should do now.

Read FAQs - send NBA - issue MCOL claim.


Oh, and if you could post on the Monarch thread as JPears suggested.