BT Line

iandv

Hi

Who's responsibility is the BT line that enters from the road under your property in ducting and terminates at the master socket. Is it BT Openreach?

The reason being is that the is water leaking from the ducting under our sub floor

wiogs

Up and to the master socket it is BT Openreach.

StuC75

Is it the cable at fault or the hole that the cable enters your house through? Would doubt that they would deal with property maintenance..

macman

If water leaks from your property into their line, you are responsible and will be charged for the cable repair.

iandv

Their ducting is at fault somewhere along the run to the master socket as there is water coming out of their ducting, so their ducting is allowing water in somewhere along the run

iandv

StuC75 wrote: »

Is it the cable at fault or the hole that the cable enters your house through? Would doubt that they would deal with property maintenance..

Is is the cable at fault because it runs from the pavement outside our property underground below the suspended floor of our house and comes up in the middle of the property where the master socket is located

iandv

macman wrote: »

If water leaks from your property into their line, you are responsible and will be charged for the cable repair.

How can water leak from the property into their ducting as it is supposed to be gas/water tight run

iandv

any more advice?

teddysmum

Have you actually contacted BT or your provider about the matter ?

I know it's difficult , as it took us three separate calls to have a cable, loosened by a storm, pinned back in place. The whole problem being that foreign call centre people do not understand you and that Openreach do not to deal directly with the public.

iniltous

What sort of property are we talking about, in a normal domestic underground feed, the duct from the joint box ( normally in the footpath) would surface on the outside of the house wall, the cable inside the duct would be behind a capping and enter thru the wall into the property, so if the duct was flooded it would be the outside wall that got wet, not the inside of the property...if your duct enters on the inside it's not a conventional arrangement, more common on a business property or a multi dwelling building (flats/apartments) where there may be a services/utilities area or room,
If your services enter in the middle of a room under a 'sub' floor, a duct seal is more important than ever, but Openreach probably didn't install the duct but the property developer, so any problem arising from a sub standard installation of the duct could result in a lot of 'passing the buck' between OR and the company that installed the duct in the first place

iandv

Hi

It's a domestic property detached house built in the 1950's

The underground feed runs from the pavement under the ground, under the suspended floor of the property and appears / terminates at the master socket which is located in the middle of the property under the stairs

We called out openreach and they acknowledged the problem and dug out the pavement and put in a box in the pavement there was nothing before just tarmac, not sure what they actually did but the ducting is still seeping water onto the sub floor when we get heavy rain