Nielsen Mobile Complaint - who to?

kris_cs1

Hi,
I have contacted Nielsen Mobile several times to get them to resolve the problems I have been having but they have continued to say that they will pass it on and more recently have just ignored me.

I have had the app installed on my phone for a year. However, while I can log onto the mobile app (which says it is working) I cannot log onto the website and they seem to be collecting my info without giving me any points.

After sending them a final email stating what I expect from them they have not responded. I have looked for a physical address to send a complaint letter to but cannot find one. Can anyone help please?

Thanks,
Kris

JJ_Egan

Google
http://www.nielsen.com/uk/en/contact.html

Nielsen House, London Road, Headington, Oxford, Oxfordshire OX3 9RX Registered in England. Registered Number: 3263498

Im_just_careful

Do you get e-mails every month or so saying how many points you have had added ?

What happens when you do the Mobile Panel member log on ?

I had a spot of trouble with my Android device over the summer. It had been out of contact with them for a while and couldn't be re-activated.

Fortunately I was able to move the account to a tablet which ran a newer version of Android and could be signed up again.

The whole thing is slightly hit and miss but overall worth it in my view.

kris_cs1

Im_just_careful wrote: »

Do you get e-mails every month or so saying how many points you have had added ?

What happens when you do the Mobile Panel member log on ?

I had a spot of trouble with my Android device over the summer. It had been out of contact with them for a while and couldn't be re-activated.

Fortunately I was able to move the account to a tablet which ran a newer version of Android and could be signed up again.

The whole thing is slightly hit and miss but overall worth it in my view.

No I don't get any emails - but neither does my partner and his account works fine. When I try and log on to the website it says my username does not exist - however I am able to log on fine using the app. Very strange.

JJ_Egan wrote: »

Google
Nielsen House, London Road, Headington, Oxford, Oxfordshire OX3 9RX Registered in England. Registered Number: 3263498

Thanks JJ Egan, I didn't know if this was the correct address as different Nielsen departments seem to have different registered addresses. I'll send one there as it's probably right.