The 'Rogue' Asda voucher code

frugal_mike

Surely by accepting the voucher and concluding the contract they have decided to accept them? Cancelling before delivery is one thing, but doing it after the customer can pull out must surely be unfair? It would be like a customer attempting to apply a voucher the day after delivery and expecting the store to give them money back.

piglet25

I think with Very it works differently because I am sure somewhere in their Ts and Cs they state that they can reclaim misused code values at a later date, whereas Asda don't state that, also as the contract has been concluded - offer, payment, acceptance, delivery - I think they will just have to chalk it up. I know that I have my invoice stating the cost of the goods, and that the amount pending to Asda is the same as that, I may be wrong but I don't think they can come back and adjust the amount agreed upon at the time of the payment. I think their cancellations were probably a bit slow but they will have stopped the majority of deliveries, even though they had reached the dispatch point which is usually when conclusion is reached.

katiejones

http://www.bbc.co.uk/news/business-24494683

arcon5

visidigi wrote: »

Entirely depends on the terms of the vouchers. If the vouchers are only valid for those who receive them then surely they are covered to charge when a voucher has been misused?

How is it different to what very do when they cancel a voucher code post delivery?

Then surely they should reject the order, rather than fulfilling it.

visidigi

arcon5 wrote: »

Then surely they should reject the order, rather than fulfilling it.

Depends. Reading the terms of the e-vouchers they are very clear on the user only using vouchers to which they are entitled.

I must admit asda shouldn't be changing the charge the make the question here is are they entitled to do so, maybe not off the invoice they enclose, but there is nothing stopping them reinvoicing the buyer...

At the end of the day the terms outline vouchers should not be abused, which they have been...

Slowhand

visidigi wrote: »

Depends. Reading the terms of the e-vouchers they are very clear on the user only using vouchers to which they are entitled.

I must admit asda shouldn't be changing the charge the make the question here is are they entitled to do so, maybe not off the invoice they enclose, but there is nothing stopping them reinvoicing the buyer...

At the end of the day the terms outline vouchers should not be abused, which they have been...

Mistakes happen...?

visidigi

Slowhand wrote: »

Mistakes happen...?

A mistake is a mistake. Issuing the voucher to allow what it did is Asda'a mistake.

Knowingly using a voucher code that wasn't issued to you and then complaining they don't honour it in full....hmm really not sure.

frugal_mike

The way I see it is like this. Imagine a physical shop is selling an item at £10, but is running an offer that says anyone wearing a blue t-shirt can have it at £5. A person wearing a red t-shirt walks in and says I'd like to buy the item at the offer price. The shop agrees and sells it for £5. Can they then demand the extra £5 after the contract is complete and the buyer has gone home? They had the chance to decide they didn't qualify for the offer price before concluding the contract.

I would hope that any term that said a shop can change how much they're charging after they have accepted and concluded the contract would be unfair.

visidigi

frugal_mike wrote: »

The way I see it is like this. Imagine a physical shop is selling an item at £10, but is running an offer that says anyone wearing a blue t-shirt can have it at £5. A person wearing a red t-shirt walks in and says I'd like to buy the item at the offer price. The shop agrees and sells it for £5. Can they then demand the extra £5 after the contract is complete and the buyer has gone home? They had the chance to decide they didn't qualify for the offer price before concluding the contract.

I would hope that any term that said a shop can change how much they're charging after they have accepted and concluded the contract would be unfair.

I agree they can't change the price on the invoice you have, but they can invoice you separately for the amount you claimed when you weren't entitled to use the voucher.

The terms of the voucher are pretty clear that by using it you acknowledge you are entitled to do so as per the terms.

I can't see any way in which that term would be deemed unfair. I don't think ASDA will come after people, but at the same time, there is nothing stopping them invoicing you, if you choose not to pay it that's your call...