Which retailers use Yodel as their courier service

greathat

Yup M&S, won't buy from them because of it. Book people doesn't - or not for me anyway

earthstorm

the book people do use Yodel and Myhermes. I just asked them on live chat

info: Hello and welcome, an advisor will be with you shortly.
info: You are now chatting with 'Elizabeth'
Elizabeth: How can I help you today?
you: Hi
you: I am wondering what couriers you use to deliver your goods
Elizabeth: We use Hermes and Yodel to deliver our orders.
you: OK
Elizabeth: Is there anything else I can help you with today?
you: no thanks

chuckley

warehouse. but its sporadic, as not with every order.

oochable

Yes The Book People definitely do - had a delivery from them yesterday and it was delivered by Yodel. They helpfully left a card saying parcel at front of house - ok where exactly.

molerat

Tesco for Click&Collect

Callie22

Jo Malone do - Yodel messed me about terribly last Christmas and when I finally got the order the box was crushed in one corner and had a footprint on it.

Danyúl_II

Complete joke of a company. My work unfortunately uses them and it gives me about 5 hours of extra work per week chasing up deliveries / queries when it's not even in my job role. They sign for deliveries pretending to be the people receiving them, they leave cardboard parcels outside in the rain or in places visible to anybody and they get stolen. They lie, they bend the truth. They are a completely awful company, and I would avoid them at all costs.

The reason why most companies go with Yodel is because they are about 40% cheaper than every other firm, and when you can save that much money then it's no surprise they are the preferred courier. Sucks though.

sistafromanothermista

Brilliant thread. I too will not order from any company who use Yodel. Their customer service is atrocious/ non existent and i have had 3 failed deliveries from them in the past i just don't bother now!

Awful company!

nw_mum

Office , use them

mickey54

Asda direct too....lousy service. Waited all day for a delivery - and when look online - it's not even out for delivery...wasted day!!