Asda Shopping Huge Discounts

spike241

Mine's just been cancelled

sarahj1986

mines just been cancelled aswell

gallygirl

gallygirl wrote: »

Mine arrived, £9.50 :T. Nearly all sassy buys off mysupermarket so well chuffed. Shame I didn't spend a bit more time picking items (only saw thread at end of lunch hour), so ended up with 3 bottles of wine whereas dishwasher tablets would have been more sensible. Hey ho, that's life :rotfl:.

Just had an email to say my order has been cancelled. Expecting the delivery driver to come round and rummage on my shelves any minute :eek:.

~Chameleon~

Well I am extremely delighted to have just received my order

As were the delivery guys as apparently they'd cancelled all orders using that codes, especially the ones with multiple order to same address and baskets full of booze and computer games.

Some people really DO NOT think about how best to benefit successfully from these glitches then go rushing in, ruin it for everyone else. PURE GREED imo :wall:

twinklyeys

Well I ordered normal household stuff but it never arrived! Just logged on to see it is cancelled. No email to state this! Some you win some you don't!

yummymummy20032007

Just had my cancelation email:( was normal household bits too:( oh well say la ve

ListerMum

I ordered normal grocery essentials, and MSE veterans may think me naive, but I was shocked that my order was cancelled at short notice without a phone call to let me know or give me the option of paying full price.

I see other posters taking this lack of communication in their stride, but I wonder if anyone who did speak to customer services was dealt with satisfactorily?

My concern has nothing to do with whether they honoured the vouchers, but that they dealt with me as a customer so appallingly in the wake of this 'voucher glitch'.

I had waited in all day for my delivery, and phoned customer services on Friday evening long after my delivery was due to enquire about my order. I expressed disgruntlement that I had been left in the lurch without breakfast for my children for the morning.

I expected an apology for the poor communication, and hoped perhaps for a small goodwill gesture, but after expressing sympathy with my situation, I was ominously told that my order had been cancelled 'for my own safety', and when I pressed the telephone operative to explain why I would have been 'unsafe' had the order gone through, he alluded to a 'fraud risk' - then refused to confirm or deny my alarmed questions as to whether my personal data had been compromised by the company or how I would have been otherwise unsafe if the order had been delivered.

This went on for some time after I had asked for my call to be escalated to his supervisor, while he repeatedly used the phrases "for your own safety" and "fraud risk" without explanation when I quizzed him about the nature of the danger I had been in. I realised he had no valid explanation for the use of frightening language, I resorted to asking if it would have been an asda driver or some other 'unsafe' person who would have turned up at my door - a question which was ignored. I accused him of reading from a script as he seemed unable to address my questions, reverting continuously to the same vague but ominous statements, but he denied this.

Eventually he recanted and admitted that cancelling my order had not been 'for my own safety', apologising for the poor choice of words which had 'just slipped out', and he did then, upon my second request to do so, pass my call on to his supervisor.

Unfortunately the weak apology that followed, along with hazy promises to propose that further training be considered to prevent a repeat of this situation did little to compensate me for the gruelling ordeal I had been through with the customer service operative's portentous one-liners.