Better Energy reviews: Give your feedback

Farway

I applied yesterday on line for the Gas only two year fix [to Oct 2019]. Switching from Zog gas

I would have stayed with Zog except the 2 year fix with them was much more expensive

Web site was easy to navigate and complete the details, including DD

Now waiting for the postal confirmation, within 7 days they say

Hoof_Hearted

Had a bill from them now, which was spot on. No complaints so far. I do have a healthy credit but would expect this with winter coming.

Farway

E- mail from them today, confirming tariff details & DD etc. Switch over set for 24th Oct if Zog agree

Farway

Nothing further received about switch over due tomorrow. No request for meter reads or any other confirmation. Meter reading taken & photographed just in case

Farway

E-mail received PM 24/10 requesting meter read & if possible a photo of reading

Supplied as requested and this morning received confirmation switch over has gone through OK

DD is set but not yet used

All smooth so far and no reason to think DD will be a problem

OAPBiker

Switch was carried out with no problems and Better Energy were good at telling me what was going on! I only had to contact them once with a query and this was sorted out there and then. When the fixed term finished for the gas supply, a renewal letter was received 1 month before setting out the different tariffs that were available.

Hoof_Hearted

I am in my second year with them and they haven't put a foot wrong.

brewerdave

Been with them since March 2017- no problems at all (or at least no significant ones) - however, the deal I was on ,finishes at the end of this month. The renewal tariffs they have offered would be £100pa + more ,so I'm reluctantly moving away.

They will owe me ~ £70 -hopefully won't take too long to get back. Fortunately I noticed that I had a bigger credit than really needed going into Winter, so I asked for (and got !) a chunk back last month.:T

Hoof_Hearted

I'm hoping my renewal in November will be competitive enough to stay with them.

Update: well I could save £40 by moving elsewhere but it is not worth leaving a company that provides accurate bills, a fair DD amount and is quick to respond to queries. Two stress-free years so far.

csgohan4

Been with better energy for 2 years and no problems with their service and bills. Shame I will be leaving them as their tariffs are no longer competitive