Better Energy reviews: Give your feedback

edited 7 September 2017 at 3:18PM in Energy
31 replies 7.1K views
13

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  • FarwayFarway Forumite
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    I applied yesterday on line for the Gas only two year fix [to Oct 2019]. Switching from Zog gas

    I would have stayed with Zog except the 2 year fix with them was much more expensive

    Web site was easy to navigate and complete the details, including DD

    Now waiting for the postal confirmation, within 7 days they say
  • Hoof_HeartedHoof_Hearted Forumite
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    Had a bill from them now, which was spot on. No complaints so far. I do have a healthy credit but would expect this with winter coming.
    Je suis sabot...
  • FarwayFarway Forumite
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    E- mail from them today, confirming tariff details & DD etc. Switch over set for 24th Oct if Zog agree
  • FarwayFarway Forumite
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    Nothing further received about switch over due tomorrow. No request for meter reads or any other confirmation. Meter reading taken & photographed just in case
  • FarwayFarway Forumite
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    E-mail received PM 24/10 requesting meter read & if possible a photo of reading

    Supplied as requested and this morning received confirmation switch over has gone through OK

    DD is set but not yet used

    All smooth so far and no reason to think DD will be a problem
  • Switch was carried out with no problems and Better Energy were good at telling me what was going on! I only had to contact them once with a query and this was sorted out there and then. When the fixed term finished for the gas supply, a renewal letter was received 1 month before setting out the different tariffs that were available.
  • Hoof_HeartedHoof_Hearted Forumite
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    I am in my second year with them and they haven't put a foot wrong.
    Je suis sabot...
  • brewerdavebrewerdave Forumite
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    Been with them since March 2017- no problems at all (or at least no significant ones) - however, the deal I was on ,finishes at the end of this month. The renewal tariffs they have offered would be £100pa + more ,so I'm reluctantly moving away.

    They will owe me ~ £70 -hopefully won't take too long to get back. Fortunately I noticed that I had a bigger credit than really needed going into Winter, so I asked for (and got !) a chunk back last month.:T
  • edited 2 November 2019 at 12:45PM
    Hoof_HeartedHoof_Hearted Forumite
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    edited 2 November 2019 at 12:45PM
    I'm hoping my renewal in November will be competitive enough to stay with them.

    Update: well I could save £40 by moving elsewhere but it is not worth leaving a company that provides accurate bills, a fair DD amount and is quick to respond to queries. Two stress-free years so far.
    Je suis sabot...
  • csgohan4csgohan4 Forumite
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    Been with better energy for 2 years and no problems with their service and bills. Shame I will be leaving them as their tariffs are no longer competitive
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
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