Better Energy reviews: Give your feedback

edited 7 September 2017 at 3:18PM in Energy
31 replies 7.1K views
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  • edited 3 February 2017 at 12:25PM
    footyguyfootyguy Forumite
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    edited 3 February 2017 at 12:25PM
    Is Better Energy now the same as Iresa?

    If I go to the Better Energy website for a quote for gas, it shows Iresa as being the tariff?

    No, they are different suppliers.

    Are you going to the correct website?
    http://www.betterenergy.org.uk/our-tariffs/

    (Although anyone should be starting with a comparison site)
  • ASavvyBuyerASavvyBuyer Forumite
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    footyguy wrote: »
    No, they are different suppliers.

    Are you going to the correct website?
    http://www.betterenergy.org.uk/our-tariffs/

    (Although anyone should be starting with a comparison site)

    Yes, started by checking on the MSE site, where it was listed in the top 10, and used the link on there to Better Energy, arriving at their "Quote" page. Was looking for helping out an older relative, whose E.on collective tariff is coming to an end soon.
    Was supprised to see the Iresa logo. Maybe it was glitch in the website using the same name for a graphic and it loaded in the Iresa graphic as we are currently with them for electric?
  • HoweverHowever Forumite
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    Just switched to Better Energy gas-only from EON Dual V19. Just received final bill from EON - accurate. 1st Direct Debit taken as arranged. So, the switch has been 100% satisfactory.

    Although there's no online account capability for me to keep tabs on my account (everything done by email alone after initial online application), so far no problems.
  • brewerdavebrewerdave Forumite
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    Currently switching gas from EON to Better Energy -due to "go live" 27th February,so provided meter reading yesterday.
    However ,last night I had an email from Better Energy setting up a Direct Debit -problem was that they had already sent me an email setting up a DD a couple of weeks ago!!!
    Now I've received an email telling me that the first DD had the incorrect reference, so won't be used and I can cancel it!
    Been on online banking and cancelled the first DD but no sign of a new one, so the first payment won't be happening tomorrow as planned.
    I'm now wondering whether they will change all DD dates to match the first one (assuming they set it up correctly this time)
  • Hoof_HeartedHoof_Hearted Forumite
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    Just changed to them and opted for a two-year fix. Transfer went smoothly and first DD taken. Early days but OK so far.
    Je suis sabot...
  • E.ON_Company_Representative:_HelenaE.ON_Company_Representative:_Helena Organisation Representatives - Private Messages may not be monitored
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    However wrote: »
    Just switched to Better Energy gas-only from EON Dual V19. Just received final bill from EON - accurate. 1st Direct Debit taken as arranged. So, the switch has been 100% satisfactory.

    Morning However,

    Sorry to see you go, but good to see all is well with the final bill and the switch.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • cheesetoastcheesetoast Forumite
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    Just to throw my 2p in the ring, I've been with Better Energy for my gas for about a year now, and been very happy. Everything is done by email, they accept queries by email and send out PDF bills every quarter. Rates are excellent and the staff are very useful. They also have a good phone service if needed too. Definitely recommend.
  • face-tface-t Forumite
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    As it is only to share experience...

    I was with them almost whole 2015.
    No problem with switch.
    They have raised monthly DD a bit [bit too much for liking of average customer I guess and obviously too much in general as it was obvious that winter months will need more energy to use], and were a little sloppy on returning excess. but after reminding them on e-mail it went trough quite prompt.
  • brewerdavebrewerdave Forumite
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    As per post #15 ,I had an issue with the initial setting up of the DD.
    It has been resolved (hopefully!!) by BE suggesting that they leave the date alone but take double the agreed amount on April's DD. I await April 1st with more than usual interest:rotfl:
  • brewerdavebrewerdave Forumite
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    Just for info:- on my latest gas statement from Better Energy,I noticed that they had a cheaper new tariff -Online Fixed 2 Sept 19 - after an email exchange with Customer Services, I have been switched onto this tariff which will save me £35-£40 per annum and the agent confirmed that I won't be charged the £30 ETC:T
    They also offered to credit back ~ £65 as my credits are more than 2 months of DDs - I've declined as their current estimated annual usage is lower than my actual usage for the last 10 years.:)
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