Amazon Cracked Up

earthstorm

The Amazon System has cracked up

Placed an order today 08/10/2013 for a DVD Rewriter and have the invoice/receipt and confirmation. i took the prime trial so it would be delivered tomorrow.
so far no issue until i get the email to say it has been dispatched and the tracking number to track the item

on checking the tracking details it states

Tracking Details:
8 April 2013 08:01:00 PM Oldbury GB Parcel has been handed over to the carrier and is in transit
9 April 2013 01:44:00 AM Hub 1 - Birmingham GB Parcel received by carrier
9 April 2013 05:36:00 AM Ipswich GB Parcel arrived at a carrier facility
9 April 2013 08:40:00 AM Ipswich GB Out for delivery
9 April 2013 01:49:00 PM Ipswich GB Delivered

so for something ordered 08/10/2013 they somehow delivered this 300 miles away from me on 09/04/2013

Nilrem

They've probably been given a tracking number by the courier company that's been recycled and not yet updated on the courier site.

Apparently most couriers reuse tracking numbers after a few months as otherwise they'd end up having issues with their systems (IE what starts off as a 9 digit tracking system moved up to 10 digits, then 11*).
I've seen this happen a few times in the past and what normally seems to happen is at some point in the evening/night the online system catches up to the fact the number has been reused and starts giving the correct information.


*It doesn't sound like a serious issue until you realise that things like web forms, barcodes and the software on the barcode readers all tend to need updating if the number of digits (or even just the format of the tracking number) changes.

JReacher1

Yes it's just a recycled parcel number. It's not amazon it's whoever is delivering it. I am guessing yodel?

earthstorm

but the issue is if it arrives tomorrow and their is an issue then amazon could say it was delivered 6 months ago as this is what it shows on my amazon account.

earthstorm

JReacher1 wrote: »

Yes it's just a recycled parcel number. It's not amazon it's whoever is delivering it. I am guessing yodel?

No DPD is delivering it and i get deliveries from them on a regular basis so i know the local driver.

never has anything like this before

Helix

earthstorm wrote: »

but the issue is if it arrives tomorrow and their is an issue then amazon could say it was delivered 6 months ago as this is what it shows on my amazon account.

They are not stupid, they know that an item you ordered in October won't have been delivered the previous April.

earthstorm

Helix wrote: »

They are not stupid, they know that an item you ordered in October won't have been delivered the previous April.

but it depends if whoever you end up contacting at Amazon knowing this or just look over the tracking details and see it delivered 6 month ago

Slowhand

earthstorm wrote: »

but it depends if whoever you end up contacting at Amazon knowing this or just look over the tracking details and see it delivered 6 month ago

You can prove when you bought it. You are worrying unnecessarily.

JReacher1

earthstorm wrote: »

but the issue is if it arrives tomorrow and their is an issue then amazon could say it was delivered 6 months ago as this is what it shows on my amazon account.

Yes you're right that is a concern. In addition if anything goes wrong with it they will say you've had it over 6 months and so you'll have to prove the fault wasn't down to you.

You find yourself in a quandary!

earthstorm

On the other hand i could be awkward and say i never received it as the system shows it was delivered 6 months ago and 300 miles away from my location and the delivery address i have on my account.

Azari

earthstorm wrote: »

but the issue is if it arrives tomorrow and their is an issue then amazon could say it was delivered 6 months ago as this is what it shows on my amazon account.

JReacher1 wrote: »

Yes you're right that is a concern. In addition if anything goes wrong with it they will say you've had it over 6 months and so you'll have to prove the fault wasn't down to you.

Try and think this through before getting paranoid about it.

When you want to complain or send something back to Amazon, do you really think they will ignore all the data from their own systems and try and use a tracking number to go to a third party to find when the item was purchased?

They will use the correct data that they have for your account on their own systems and won't have any idea what the courier's system says.