Kwik Fit hard sell?

colino

Not remotely as intensely or personally as KF and the furniture/IT/electrical goods warehouses. Even most car salesmen that get so much stick on here are generally order takers, not salesmen. Few ever ask even the basic, simple questions on your car use to start pointing you in the direction of the right car, just get the keys for the one you are pretending not to look at.
Should have went to Specavers.

Horizon81

salubrious wrote: »

Take for instance a car I mot'd for someone last week, he took the car back to kwik fit for his rear pads to be replaced under the lifetime guarantee.

He came out with his brake pads replaced free of charge but a £260 bill for new brake discs - There was little wrong with the discs, they had just passed the mot and certainly didn't need replacing. I warned the guy to be careful that he didn't get talked into brake discs he didn't need, but what can you do.

Kwik fit's entire ethos is based around selling.

Yes, selling to numpties like your customer, who thought wow free brake pads for life, that's great and wow aren't they nice selling me brake discs (no doubt priced to cover the price of discs AND pads) every time I go in for my free pads.

I still hear supposedly intelligent people saying hey Kwik Fit/National Tyres/etc has a buy one get one half price on tyres, i MUST go there, even though the price they'll pay is probably more than just buying the tyres from anywhere else.

It's up to us as consumers to make more informed decisions!!

harveybobbles

Slightly off topic, but there was a thread on here yesterday where someone had a discount voucher for an MOT, but came out £600 lighter..

1886

I work at a dealership and when a vehicle comes in for a Service we also do a free Vehicle Health Check. If we spot anything like tyres very close to the legal limit or disc and pads wearing thin we have a duty of care to the customer and therefore let them know, if they don't want to have the work done then that's fair enough.

We don't go for the hard sell, if somebody says they don't want the work doing or can't afford to have it done right now we accept that. We've made them aware of the parts reaching the end of their life, that's all we can do

salubrious

1886 wrote: »

I work at a dealership and when a vehicle comes in for a Service we also do a free Vehicle Health Check. If we spot anything like tyres very close to the legal limit or disc and pads wearing thin we have a duty of care to the customer and therefore let them know, if they don't want to have the work done then that's fair enough.

It says a lot about dealership service schedules that they/you have to rely on a 'free health check' programme to pinpoint issues with tyres and brakes, which at a reputable independent would be part of a standard service schedule.