CityLink Driver liar - AVOID

theonlywayisup

bartelbe wrote: »

Yes I contacted them and got fobbed off. In the end I got the retailer involved.

And I am sorry, but pretending the customer signed for a parcel when they didn't is straight out lying. The fact that other drivers do it doesn't make it right.

You don't know it was the driver, what if it was the neighbour of the incorrect addressee?

I am a business and recently took delivery of 11 boxes. Not CL but it's say a songful courier. The addressee was The Fish Shop, for example and the actual business next door is A Fish Shop. I signed in good faith but the owner of A Fish Shop realised there was an error when he saw them. But whatever happened the driver was not a liar, nor was I.

mrcol1000

I used to use City Link via Parcel Monkey and the parcel was always picked up next day and then delivered the next day after that. Even the few days before Christmas. Then they put their prices up and I only use them now for parcels too big for My Hermes. 4 collections in the last two months 3/4 were picked up the next day, 1 was collected a day late with no explanation. All four parcels delivered the day after they were collected.

Sadly in every company there are people who are crap at their job. Those people eventually get rid of. Unless they work for Royal Mail where their union will protect them.

Flyonthewall

bartelbe wrote: »

Yes I contacted them and got fobbed off. In the end I got the retailer involved.

And I am sorry, but pretending the customer signed for a parcel when they didn't is straight out lying. The fact that other drivers do it doesn't make it right.

Fair enough.

I never said it was right, in fact I said "not saying any of it is right". Signing it themselves isn't lying in itself. Stating you signed it when you didn't or that the other person signed it when it was the driver would be lying.

All these companies seem to do dodgy things, but that doesn't mean them acts are lies (they're certainly not good, but they don't always actually lie), nor does it mean that you should avoid them. If you took the advice on every person that had said to avoid a company you'd never buy anything or use any service.

scheming_gypsy

Thanks for the heads up. I've no idea which depot he works from, what he looks like or what he's called... but i'll be avoiding him from now on.

He probably didn't have time and 'customer not in' is a lot easier than just saying he didn't have time.

earthstorm

Flyonthewall wrote: »

Stating you signed it

I think they would have stated it was signed for, they would not have said YOU signed for it, as to them, it could have been you, a relative or a neighbour

Flyonthewall

earthstorm wrote: »

I think they would have stated it was signed for, they would not have said YOU signed for it, as to them, it could have been you, a relative or a neighbour

Flyonthewall wrote: »

Signing it themselves isn't lying in itself. Stating you signed it when you didn't or that the other person signed it when it was the driver would be lying.

I don't know why you quoted half a line. I know I said you but I meant it in a more general way as in like that household and I went on to add the other person. Although if the driver signed the name on the parcel that was meant for the OP it would appear that the OP signed it. So they could say it's their name if they knew they were talking to the person whose parcel it is (which would usually be the case).

Anyway, I was bascially saying that if they said someone other than the driver signed it when they didn't it would be lying. Otherwise they're simply stating a fact. It has been signed for.

**professor~yaffle**

I have had this happen (though not from that company) where they say they've tried to deliver but they evidently haven't. It is really frustrating. Have they got your phone number? That'd surely save any misunderstandings.