CityLink Driver liar - AVOID

thenudeone

I had two ebay parcels booked with ParcelMonkey for collection by CityLink today.

I have been in all day and able to hear the doorbell at all times, but I have now received an email stating there was a failed collection.

I have spoken to CityLink customer services who have spoken to the depot and the driver claims that he checked he was at the right address and there was no reply. This is a lie. No-one has turned up here.

I can understand that occasionally people make mistakes, and sometimes can't find a property (especially one with a house name as well as a number) but the least I'd expect is that they would admit they couldn't find it, rather than pretend that it was the customer's fault for not being in! Not Happy.

If anyone is considering using CityLink in the future - think again.

RFW

How did you conclude that all CityLink drivers are liars based on your experience of one.
I expect someone has had the same experience with all the other courier companies too. Based on one experience your thread title is harsh to say the least.

Flyonthewall

As RFW said, you can't conclude all CityLink drivers are liars based on one experience.

Besides, maybe he did double check the house number and thought he was on the right road and it turns out he was just on the wrong street. It might even be that there is a mistake on the address of the parcel. As you say, people sometimes make mistakes.

Avoriaz

All Taxi Drivers are stupid.

I once had a taxi driver confuse Acacia Road and Acacia Avenue, therefore the only logical conclusion I can come to is that every single taxi driver is stupid.

:whistle:

thenudeone

Good Points above.

Many or most CityLink drivers may not be liars, but one is!

I have corrected the title.

Flyonthewall

thenudeone wrote: »

Good Points above.

Many or most CityLink drivers may not be liars, but one is!

I have corrected the title.

So now we just have to avoid one driver? You still don't know for sure he lied.

earthstorm

even so how can he be a liar, if the details on the parcel are wrong or he went to the wrong place as getting mixed up like Acacia Road and Acacia Avenue. then if the address on the parcel is wrong and "the driver claims that he checked he was at the right address and there was no reply" then this is not a lie if he went to the address on the parcel and got no reply

Esoog

Avoriaz wrote: »

All Taxi Drivers are stupid.

I once had a taxi driver confuse Acacia Road and Acacia Avenue, therefore the only logical conclusion I can come to is that every single taxi driver is stupid.

:whistle:

Eric?? Bananaman? Is that you...

bartelbe

One case not enough? I have another and the driver was definitely lying. We ordered a train set for christmas and city link were the courier. It never turned up. It was then marked as delivered and signed for on the tracking. Funny that, as no-one had signed for it.

In the end we got another sent by parcel force. The first set turned up weeks later. The Citylink driver had dumped it behind a house on the wrong street, without putting a card through the door. The owner of the house was on holiday, found the parcel and called us about it.

Dumping it at the worng address was bad enough, but the faked signature was unbelieveable. The company is a bunch of cowboys, avoid.

Flyonthewall

bartelbe wrote: »

One case not enough? I have another and the driver was definitely lying. We ordered a train set for christmas and city link were the courier. It never turned up. It was then marked as delivered and signed for on the tracking. Funny that, as no-one had signed for it.

In the end we got another sent by parcel force. The first set turned up weeks later. The Citylink driver had dumped it behind a house on the wrong street, without putting a card through the door. The owner of the house was on holiday, found the parcel and called us about it.

Dumping it at the worng address was bad enough, but the faked signature was unbelieveable. The company is a bunch of cowboys, avoid.

I'm assuming you contacted CityLink and asked where the parcel was and they told you it had been delivered and all was correct? Otherwise it's not lying, just mistaken address and lack of care. Drivers often sign parcels themselves even though they shouldn't. If you just looked at tracking online or they looked and said it's marked as delivered and signed for then it wasn't lying, it had been signed for and it had been delivered even if it was to the wrong place.

Not saying any of it is right, just the way you worded you never stated any point where the company actually lied to you.

bartelbe

Flyonthewall wrote: »

I'm assuming you contacted CityLink and asked where the parcel was and they told you it had been delivered and all was correct? Otherwise it's not lying, just mistaken address and lack of care. Drivers often sign parcels themselves even though they shouldn't. If you just looked at tracking online or they looked and said it's marked as delivered and signed for then it wasn't lying, it had been signed for and it had been delivered even if it was to the wrong place.

Not saying any of it is right, just the way you worded you never stated any point where the company actually lied to you.

Yes I contacted them and got fobbed off. In the end I got the retailer involved.

And I am sorry, but pretending the customer signed for a parcel when they didn't is straight out lying. The fact that other drivers do it doesn't make it right.