hoover washing machine e14 fault again!!!!

Mumto3cheekymonkeys

Hi all. My washing machine was dying on me so I decided to get a new one In Jan 2013. I opted for a Hoover model that had good reviews and a large drum. 3 months later it reported an e14 fault which was a issue with the heating element, we called Hoover who sent an engineer out to fix it within a few days. 3 months later the same issue and again took a few days for someone to come and fix it. This time the engineer recommended a product to stop the problem so we brought it and have been doing what he said. 3 months later and guess what? Yup its happened again. I called Hoover on Sunday during what they said were there opening hours however they were closed so we booked for an engineer to come out Thursday (my next day off) but my blood was boiling. I called them today for them to tell me someone was coming Wednesday I told them this wasn't ok and I booked for Thursday for them to say "our engineers are not in your area thursday so our next available date is Monday, which I'm working so isnt any good.
I am getting really annoyed as its causes me massive inconvenience not having a working machine and I really don't think the one I have is fit for purpose. The staff are as useful as a chocolate teapot!

What do you lovely ppl think I should do?

earthstorm

goto ceoemail (dot) com and type hoover in the search and email the CEO dept

wealdroam

Mumto3cheekymonkeys wrote: »

What do you lovely ppl think I should do?

I think you should be talking to whoever sold the thing to you.
Did you buy it direct from Hoover?

Your statutory rights lie with the retailer, but anything the manufacturer offers in their guarantee is in addition to that.

Here is a quote from MSE's Consumer Rights guide:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with them.

Mumto3cheekymonkeys

I brought it from currys.

frugal_mike

Then currys are the ones you have statutory rights with. If you don't get anywhere with Hoover go to them.

Zandoni

I've had the same problem with that machine although mine lasted 11 months. The engineer blamed the hard water although I've lived in the house for 25 years and never had a problem with any previous machines.


No more Hoover for me.