Post Office Broadband

christina65

Anyone else having problems with Post Office internet connections? Been with the Post Office for several years and always had good service with UK based help lines. For the past month we have struggled with connection, wi-fi connection is non-existent, takes hours to get through to a call centre and then find no one who understands computers etc. They have sent me a new router so I now use my new router to print from my wired computer to my wireless printer, but no connection to the internet wired or wireless; I then change to the old router to get wired internet access. Please tell me if there are others in a similar position to me so that when I call them they can't turn around and say I am the only person in the country who seems to be having this problem.

Quentin

They switched to a new bb supplier at the same time your trouble began.

That supplier is talk talk.

You will have no problem finding other talk talk customers in the same boat.

MillicentBystander

christina65 wrote: »

Anyone else having problems with Post Office internet connections? Been with the Post Office for several years and always had good service with UK based help lines. For the past month we have struggled with connection, wi-fi connection is non-existent, takes hours to get through to a call centre and then find no one who understands computers etc. They have sent me a new router so I now use my new router to print from my wired computer to my wireless printer, but no connection to the internet wired or wireless; I then change to the old router to get wired internet access. Please tell me if there are others in a similar position to me so that when I call them they can't turn around and say I am the only person in the country who seems to be having this problem.

They have also outsourced their CS to Capita! :eek::D Unless you are still in a min term contract i would advise looking elsewhere. Their BB prices in particular are very expensive anyway. The 'unlimited' one at £12.80/mth compares very unfavurably to most other company's (obviously excluding BT!) and the PO's idea of unlimited is a cap at 100GB/mth. With services like netflix and Sky Go becoming increasingly popular this actually isn't what you would call a generous allowance!

Aimless

My service got 'improved' on the 9th, since then I had a lot of trouble with random websites not connecting on some devices but working fine on others, working sometimes then just freezing. Tech help were no use at all, being of the opinion that if it worked on one device it couldn't be an internet problem. They also basically said I pay them and it's not my concern who they buy services from.

I tended to disagree, and have signed up elsewhere. I think we were one of the last to be switched over, and them still having trouble weeks after starting the switch says a lot about the service they'll be providing. Twenty minutes to get through at 10pm?

A random person on a forum advised me to change the MTU on my router and this helped my random webpage refusing to load problem a lot. Pity their tech support isn't as knowledgeable as him!

twisty37

My mother, who is 70, hard of hearing, and reliant on her internet connection, lost it nearly 3 weeks ago now. After calling the Post Office 'support' numerous times, she got no result.
Then they decided she needed a replacement bb modem, for which they tried to charge her £25, which would be cheeky even if their service wasn't so abysmal. Luckily she refused, so they sent it anyway, and what do you know - her connection still doesn't work.
Today she spent an hour and a half on the phone to them - not easy when you your hearing isn't the best, and still they have no resolution. They now blame BT and have passed it to them.
That they can get away with behaving like this is beyond me, but I am sure it will take someone to make an almighty fuss to ensure that anything resembling some form of reimbursement for the hassle is secured.