More help needed for an old lady

GwylimT

I have POA for my grandmother and the DWP will enclose information to you, it is the whole point of a POA, if they did not disclose information then any issues could never be resolved.

Her bank account number should be on a bank statement, if she throws them away she can gain an account print out from the bank which will have her bank account number on.

jonesMUFCforever

OP does not have PoA for the old lady - therefore the bank will not divulge anything to her.

Mojisola

maz2010 wrote: »

We have tried contacting the bank concerned but they are unable to help without her bank account number. Unfortunately, we cannot find anything with her number on it.

Doesn't she get bank statements?

xylophone

Doesn't she get bank statements?

I am beginning to wonder whether the relative to whom reference was made in the first post could possibly have arranged for the aunt's pension/benefits etc to be paid to his account?

Perhaps he cajoled the aunt into giving him her capital and closed her accounts?

Mojisola

You could contact https://www.elderabuse.org.uk/ or https://www.ageuk.org.uk/

They will be able to give you advice.

Archi_Bald

maz2010 wrote: »

My Great Aunt (94 years old) has a major problem. We believe her bank account has been accessed and money taken from it by an unscrupulous family member.
We have tried contacting the bank concerned but they are unable to help without her bank account number. Unfortunately, we cannot find anything with her number on it. :wall:
Does anyone know if it is possible to find bank details somehow?
Any assistance would be much appreciated as this dear old woman has had a rough few years and we want to be able to make sure that any wrong doing will be sufficiently punished.
Many thanks

Knowing her bank account number (and her NI number, which you are asking about in your other thread) would make no blind bit of difference. The bank will not divulge details to anyone but the account holder or someone with a POA.

You haven't mentioned that your aunt has lost any of her mental capacity. The best would therefore be if you / your mother agree a POA with her as a matter of urgency.

Vortigern

Archi_Bald wrote: »

You haven't mentioned that your aunt has lost any of her mental capacity. The best would therefore be if you / your mother agree a POA with her as a matter of urgency.

...and if the "unscrupulous family member" has POA, the aunt should get it revoked.

maz2010

Thanx for all your comments and advice...

to clear up any queries, the family member was visiting her regularly about 2 years ago and my aunt became very dependant and manipulated by her. She was paying bills etc and so had access to her a/c but did not have POA.
She is now thankfully off the scene but unfortunately it would appear that a fair amount of money has gone missing.
My aunt has now been diagnosed with Alzheimer's but is still relatively lucid. Her bank a/c was changed as the local branch of the one she was in closed. She has no old records/statements...we suspect they were removed to cover tracks :-(
Hopefully, my mother will now apply for POA but it seems the damage is done. Even with previous statements we can hardly prove that monies were withdrawn against her knowledge.
It's bad enough being fleeced by a stranger but when it's a family member it's even worse...my aunt is plagued by memories of what she did (many other things, sadly) and no longer feels safe in her own home.
Hopefully she will get hers!