Sky Broadband Lite Usage

galaxy123

Been with Sky for many many years. Not had a usage warning before. This morning (11.49 am) received an email to advise I have gone over limit. Checked the usage tool and I'm day 1 of a new month. Usage tool states I've used a whopping 34gb vs 2gb monthly allowance. I don't even think that's possible in under 12 hours is it? In any event, my hubby is sick and I haven't used the Internet (wifi on phone is permanently off as I have unlimited mobile Internet).

Anyone had this before? I've taken a screen shot of the usage tool on my phone in case of future need and I've asked sky to explain. So far no reply.

macman

Time to check your wi-f security. What are you using?

Nilrem

What's your line speed?

32gb in 12 hours is more than possible with some line speeds, but my guess is that unless it's rolled over from the last month it's probably reading wrong, as it would be a heck of a lot do get down on a low end BB connection in a day or less.

galaxy123

Spoken to Sky. Seems they weren't previously monitoring my bb usage but Sky have decided to monitor everyone now. They insist it's correct (although given we weren't in the house I'm pretty sure it's not possible).
Anyway long story short I've given notice to cancel.
The complete P*** take of it all, is that I can't give notice to cancel my phone line as I won't get to keep the number, and if I give notice to cancel my tv service they automatically charge me for the internet from today (not from the expiry of the tv service).
They really do want it every which way, hence I'm off.
They tried to offer me a £2 phone line discount (whoop de doo) if I UPGRADED to £7.50 per month internet. so my already ludicrous £76 per month would go UP.
Considering Sky Go never works, nor does on demand, and my router is probably their first model ever which regularly breaks down, I'm glad to be going.
Now for the trauma of hunting a new provider....

danpk

It's not really them wanting it every which way, the simple fact is that if you want to move to another provider and keep your number your line has to be active. So when you want to move providers you simply place an order with your new chosen provider and let them arrange the rest (no need to cancel).

With regards to your internet usage well it's easy for someone to use that much data in a day and given all Skys routers have wireless security enabled as default (unless at somepoint you have disabled it) it makes one question if someone with access to your router might have taken the password from the bottom.

Good luck with your new provider.

galaxy123

danpk wrote: »

It's not really them wanting it every which way.

If so, why do they have to upgrade my Internet from today if I give 31 days notice to cancel my tv service?
In my opinion they've turned on this so called monitoring because they want everyone on the £7.50 /month tariff. Sorry Sky, it's £2 with tesco and I get new kit for that to replace the prehistoric stuff I've never had replaced whilst i stayed with Sky.

macman

Sky Broadband Lite has always been a 'bait and switch' operation, because for all but the most infrequent user, the 2GB cap is completely inadequate.
Hence their desire to get you off it, or lose your business.
You should not lose your number as long a you do a return to donor back to a BT-based line (assuming you are on Sky LLU). What you probably can't do is a direct switch to another LLU provider, unless you have a new line provisioned. But still no need to lose the number though, it should be possible to port it to the 'new' line.